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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Trademark Golf, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Trademark Golf, LLC include:
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Michael G Lynn, President
Golf Equipment & Supplies - Retail Mail Order & Catalog Shopping Sporting Goods - Retail Clothing - Retail Advertising Specialties Golf Carts Golf Equipment & Supplies - Wholesale & Manufacturers Sporting Goods - Wholesale & Manufacturers Flags & Banners - Manufacturers Supplies Promotional Products - Non-Wearable Promotional Products Promotional Products - Wearable Online Retailer Flags & Banners
Alternate Business NamesTM Trademark Golf
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Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
What is BBB Advertising Review?
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
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Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: I ordered my travel golf bag on 9/4/12 online with Trade Mark Golf. I received an email confirmation that my order was being processed on 9/6/12 by Trademark Golf. My credit card was charged with the cost of the bag plus shipping. Trade Mark's confirmation email also indicated I could call if I had any question about my order. The week of September 10th I called Trademark Golf on 2 separate days to check on the status of my order. Both times I received an answering machine and was told to leave a message. I left a message with my order number and inquired about status of delivery. I asked that someone please call me back. I called early in the week and called again yesterday. Still there has been no response. I emailed for the second time yesterday and still no response. Is Trade Mark Golf a bogus company? Is Trade Mark Golf out of business? This is very poor customer service and I suspect Trade Mark sadly may be bogus. Please advise so that I can either get my bag delivered promptly or refund my money. Thank you.
Desired Settlement: The courtesy of a timely response by Trade Mark Golf. My golf travel bag delivered by September 21 or a refund.
Business Response: After speaking to **** **** on 10/3/12 he stated the customer was issued a refund due to bag being on back order.
BBB's Final Determination: Consumer accepted resolution offered by the business.
|8/11/2012||Problems with Product/Service|