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A BBB Accredited Business since
BBB has determined that Anderson Propane Service, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Anderson Propane Service, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Mark Anderson, Owner
Related BusinessesAnderson Oil Company, Inc. Anderson Leonarkis Construction LLC
Gas - Propane - Equipment & Supplies Oils - Fuel Natural Gas Companies Gas - Propane
11905 Tidewater Trail
Fredericksburg, VA 22404 (540) 373-9096 (800) 559-1015 Directions
PO Box 300
Fredericksbrg, VA 22404
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Additional Phone Numbers
- (800) 559-1015(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: On February 21 I called in to make a payment and request delivery the receptionist took my payment of 100 $ & told me that she should be able to get a delivery out to me within the next few hours. She called me back about an hour later and said that the delivery truck could not make it into my driveway bc of the 1 inch of snow that we had , she also said he never tried he just said he couldnt. She then told me that they could have a truck deliver me small tanks to hold me over until they could come out but I would have to pay a 150 emergency fee. I argued the fee , her and another gentlemen argued with me about this and told me if I didn't pay it I would not receive propane delivery at that time even though I have 4 small children at home and it was below zero. I then paid 250 to them , 150 for the emergency fee they demanded and 100 to put towards the gas delivery I would receive after the tanks were removed . I also told them that I should not have to pay that 150 fee and I felt forced into it. I now have received an invoice from the company stating that they charged me 271.25 for emergency services and 246.25 to pick up the tanks from my residence 2 days later. That is 517.50 that they charged me just to bring out 2 loaner tanks for less than 48 hours all because they claimed the driver could not get in. My issue is that they were not going to charge me an emergency fee prior to the driver not being "able" to get the truck in my drive. So because of his refusal I had to pay over 500 that isn't even going towards my bill. It is just going into their pocket. I would like my 517.50 refunded to me.
Desired Settlement: I would like the charges taken off of my bill and to be refunded the 271.25 they stated they charged me and I paid
Dear Ms. ***********,
Problems with Product/Service
Read Complaint Details
Complaint: I ordered propane service for my gas fireplace in August 2013. I didn't turn on the pilot light or gas until mid-October. I had 91 gallons registered in my propane tank. I have used the fireplace approximately 5 times for an 1 or 2 each time, probably less than 10-15 hours total time usage. I now as of 11/13/13 approximately 40 gallons of fuel left in my tank. I spoke with the couple that lived in the house before I did and they were home nearly 100% of the time and they said they used the fireplace as their principal source of heat and they used around 120 gallons a season. Which is approximately a tank and a quarter. I rarely turn on my fireplace and even have the pilot light off to save energy. I called Anderson propane and they told me that the pilot light could burn 5-10 gallons a month even though I told them I only use the pilot light while the fireplace is on. My main concern is that when they installed the tank there must be an outside leak because of the amount of fuel that has already been used. I was speaking to the secretary and getting no help, she said she was going to pass me over to the manager and I waited and he never answered the phone. I am concerned for my safety as well as paying for leaking fuel. I paid Anderson 251.00 for fuel and they charged me 150.00 to deliver the tank of which I was sent a bill with not a single itemized charge just the 218. I have no problem paying them the installation fee, but if I have to be buying 250 dollars worth of fuel every month I cannot use this company any longer. I feel that they should fix the issue no charge. The folks I bought the house from said they never had had a problem.
Desired Settlement: They should determine why their tank leaks and fill the tank bank up to a reasonable amount without charge. 60 gallons of fuel in less than 3 weeks only running for about 10-15 hours total. When I called the secretary she was making excuses why my fireplace is using so much because of the pilot light. Even after I told her I wasn't using the pilot light.
Business Response: This is the first time I have seen this complaint even though it says second notice. Regardless, I will get with my folks and find out what is going on.