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Find a Location

Gold's Gym has 1 locations, listed below.

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    • Gold's Gym

      9101 Midlothian Tpke Ste 200 N Chesterfld, VA 23235-5022

    Business ProfileforGold's Gym

    Fitness Center

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    9101 Midlothian Tpke Ste 200, N Chesterfld, VA 23235-5022
    BBB File Opened:
    7/23/2009
    Contact Information

    Principal

    • Mr. Mike Krongaard, Owner

    Industry Tip

    BBB Tip: Need to get in shape? BBB has tips for joining a gym

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/03/2022

    Complaint Type:
    Order Issues
    Status:
    Answered
    In October of 2021 I signed up for a gym membership. When I signed up I was told it was a 6month contract and it was pretty simple to cancel. I called to cancel I was told I had to come in and cancel. When I want in to cancel I was greeted with rudeness. The girl upfront told me I had to email or call billing. When I asked to speak to a manger they said there wasn't anyone I could talk to. So I emailed Ailyn V********. When I emailed her what happen at the gym she said she was the manager on duty and she talked to me which is not true. If she was at the gym why did I have to email her? She said I signed up for a year contract which I did not I signed up for 6 months (so I thought). When I signed up I never seen the "contract". She ( as In Lynn) just said "sign on this pad this is saying you allow me to sign you up". So I said I need to cancel do to medical reasons and then they asked for a doctors note! My medical reasons doesn't not concern them. But when I called billing this morning May 3rd at 09:13am (888-288-0160). The lady I spoke to said I need to call the gym but the gym says call billing. I am getting the run around now and I just want to cancel my gym membership. I was signed up for a contract that I was not aware of. I think its unfair they want me to pay the rest of my "contract" in full to cancel.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    jarmelle j

    1 star

    04/27/2022

    Business ethics are horribly mis- represented. Paid for training sessions in full and due to being injured had to cancel. Was informed non-refundable (was not told that when I signed up). I was told the monthly amount and the total amount. Next, signed these forms to get started. That was it. Tried to call to explain and all I get is email taft services. I WAS MIS LEAD FROM THE BEGINNING. They took my money quick but won't even work with me to refund what was not used. Very disappointing to learn this. I injured my back (with a doctors note) and still they don't care.

    Local BBB

    BBB Serving Central Virginia

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