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Find a Location

Dominion Energy Virginia has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforDominion Energy Virginia

    Electric Companies
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.17/5stars

    Average of 130 Customer Reviews

    Customer Complaints

    473 complaints closed in last 3 years

    273 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/1/1979

    Years in Business: 115

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Business Details

    This is a multi-location business.

    Find a Location

    Dominion Energy Virginia has 7 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      600 E Canal St. Fl 16, Richmond, VA 23219-3852
      BBB File Opened:
      11/15/1979
      Years in Business:
      115
      Business Started:
      1/1/1909
      Business Started Locally:
      1/1/1909
      Business Incorporated:
      6/29/1909
      Accredited Since:
      11/1/1979
      Type of Entity:
      Corporation
      Alternate Business Name
      • Dominion Virginia Power
      • Dominion Retail, Inc.
      Business Management
      • Frank Hinckle, General Manager
      • Ms. Sherry G Easter, Customer Relations Manager
      • Mr. Robert Blue, CEO
      Contact Information

      Principal

      • Mr. Terry Burcham, Customer Relations & Policy Specialist lll

      Customer Contact

      • Holly Johnson, Manager- Customer Relations & Policy
      Additional Contact Information

      Fax Numbers

      • (804) 771-6696
        Other Fax

      Phone Numbers

      Website Addresses

      Customer Complaints

      473 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/06/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      On or about July 2021 Dominion Energy added approximately $644.00 to my address at my river home. The address from the transfer is located in Chesterfield County Virginia. I have never lived there. I have contacted ****************** and ************** and both have advised there has never been a lease in my name, I have never lived there and no utility services have even been in my name from 2018 to the present. The account from which the balance was transferred was not in my name not my DOB or SSN#. This has been verified by multiple reps at Dominion and they refuse to correct the issue. They disconnected my service at my river home in October 2023 without notice or warning. In January of 2024 I went to the river home to discover that the electric had been turned off. The ridge in now ruined and was full of food that had rotted over the three months since shut off and was full of maggots and rotted food. There is no water and I was covered in rotted food and maggots trying to clean up the rot off the floor and fridge and freezer. Dominion is aware that the account was not in my name and and none of my identifiers. They are requiring me to pay $889.00 to have the power turned back on. I am a cardiac patient of 4 heart attacks and they stress today caused me to have to pull over at a near fire **** and seek medical attention they had me so upset. If this is not rectified within the next ten days I will have no alternative other that to seek civil action in the courts. This will cause further damages to my claim as well as attorney fees. Dominion refuses to provide me with documentation of the alleged debt with signatures for the application and or verification of information to validate the debt. I have verified with the owner and property manager that the debt is not mine and I never resided at that location anytime from 2018 to the present. Every rep I have spoken with gives me different information and advises they do not have access to the account. No help there.
      Read More

      Customer Reviews

      130 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      A L L

      1 star

      04/13/2024

      I called to have power turned off due to having to move. I got power of attorney of other party. And they claimed they didnt receive it. So they kept services going and are now trying to make me pay for services for 3 months I wasnt living there. They did finally receive power of attorney and manager of customer relations contacted me and said ** still have to pay the past due. So ridiculous when I had already lost my home and everything. And did exactly what they asked of me. So Disappointed.

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