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BBB Accredited Business since

Chesterfield Federal Credit Union

Additional Locations

Phone: (804) 748-1417 Fax: (804) 796-7813 6737 Public Safety Rd, Chesterfield, VA 23832 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Savings Accounts, Checking Accounts, Auto Loans, Credit Cards, Personal Loans, Home Equity Loans & Lines of Credit

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Chesterfield Federal Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Chesterfield Federal Credit Union include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Chesterfield Federal Credit Union
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 08, 2003 Business started: 02/01/1963 in VA
Type of Entity


Business Management
Ms. Jeanne Dotson, President Ellen Bruton, Vice President of Member Services Mr. Chris Miller, Vice President of Communications & Branding
Contact Information
Customer Contact: Ellen Bruton, Vice President of Member Services
Principal: Ms. Jeanne Dotson, President
Business Category

Credit Unions

Additional Locations

  • 13601 Midlothian Turnpike

    Midlothian, VA 23113

  • 4900 East Millridge Parkway

    Midlothian, VA 23112

  • 6737 Public Safety Rd

    Chesterfield, VA 23832 (804) 748-1417

  • PO Box 820

    Chesterfield, VA 23832


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/9/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: On May 10, 2013, the Chesterfield Federal Credit Union (of which I am a member) allowed a withdrawal transaction of $2923.28 to be processed from Enterprise Car Rental in Chester, Virginia. My checking account did not have a sufficient amount to cover that large withdrawal and thus put my account at a negative balance of $1998.05. I did not find out about this transaction until after business hours on May 10 and was thus unable to call the Credit Union until the following Monday. The Credit Union made no attempt to call me. When I did talk to someone at the Credit Union on May 13, there was an equal concern as to why that transaction was allowed to be processed. The Credit Union would not give me a loan so that I could pay my home mortgage and car payment without a co-signer, made no attempt (that Im aware of) to get the $2932.28 back and would only allow me a loan to bring my account to a $0 balance.

Desired Settlement: The Chesterfield Federal Credit Union should not have allowed that large transaction to occur without sufficient funds in place. I request a full refund of the amount so that I can make payments of a reasonable nature.

Business Response:

June 28, 2013

Due to the confidential information and the nature of our business, we respectfully request that *** ********** contact our office for resolution at his convenience.  The contact person is our **** ********* ** *********** ***** *********  He can be reached Monday though Friday 8:30 a.m. - 5:30 p.m. at ************* *** ****  He is anxious to resolve this situation with our customer. 


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