BBB Accredited Business since
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Savings Accounts, Checking Accounts, Auto Loans, Credit Cards, Personal Loans, Home Equity Loans & Lines of Credit
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A BBB Accredited Business since
BBB has determined that Chesterfield Federal Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Chesterfield Federal Credit Union include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Jeanne Dotson, President Ellen Bruton, Vice President of Member Services Mr. Chris Miller, Vice President of Communications & Branding
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: On May 10, 2013, the Chesterfield Federal Credit Union (of which I am a member) allowed a withdrawal transaction of $2923.28 to be processed from Enterprise Car Rental in Chester, Virginia. My checking account did not have a sufficient amount to cover that large withdrawal and thus put my account at a negative balance of $1998.05. I did not find out about this transaction until after business hours on May 10 and was thus unable to call the Credit Union until the following Monday. The Credit Union made no attempt to call me. When I did talk to someone at the Credit Union on May 13, there was an equal concern as to why that transaction was allowed to be processed. The Credit Union would not give me a loan so that I could pay my home mortgage and car payment without a co-signer, made no attempt (that Im aware of) to get the $2932.28 back and would only allow me a loan to bring my account to a $0 balance.
Desired Settlement: The Chesterfield Federal Credit Union should not have allowed that large transaction to occur without sufficient funds in place. I request a full refund of the amount so that I can make payments of a reasonable nature.
June 28, 2013
Due to the confidential information and the nature of our business, we respectfully request that *** ********** contact our office for resolution at his convenience. The contact person is our **** ********* ** *********** ***** ********* He can be reached Monday though Friday 8:30 a.m. - 5:30 p.m. at ************* *** **** He is anxious to resolve this situation with our customer.
******* ** ********
******* ** ********
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved