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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Doug's Carpet House, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Doug's Carpet House, Inc. include:

  • 3 complaint(s) filed against business

Factors that raised the rating for Doug's Carpet House, Inc. include:

  • Length of time business has been operating
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Doug's Carpet House, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 06, 1986 Business started: 01/01/1964 Business incorporated 01/01/1977 in VA
Type of Entity


Business Management
Mr. Douglas M. Simms Sr., President Ms. Sandra Brown, Office Manager Ms. Lois C. Simms, V.P. and Secretary
Contact Information
Principal: Mr. Douglas M. Simms Sr., President
Business Category

Carpet & Rug Dealers - New Furniture - Retail Furniture Designers & Custom Builders

Alternate Business Names
Simms Furniture

Additional Locations

  • 4901 Jefferson Davis Highway

    Fredericksburg, VA 22408 (540) 898-0003

  • 806 N. Main Street

    Culpeper, VA 22701


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/24/2015 Problems with Product/Service | Complaint Details Unavailable
6/24/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I reported a materials fault complaint to the local branch where I contracted services on or about 12/1/14. I never received a call back. After 2 follow up calls I was told my claim was forward the Fredericksburg, VA office to the attention of Louise S****. I called asking to speak to her at least 3 times never receiving a reply. On the 3 call sometime in January the branch manager accidently pick up the line. I explained who I was and why I was calling and Steve S****** took ownership of the claim. He replied to me about a week later saying my claim was out of warranty. Being upset at all my effort and getting I can't help you answer, I politely expressed how I felt about their overall service and was going to let the public know about it. Steve stated he would reconsider and get back to me. About 3 weeks later he called to say he would re-grout my tile at no cost to me and ask I give him a few weeks to set up. I was never called again. I called Steve speaking to him directly several more times. In March I caught him on vacation and he told me "if I tell you it will be done, IT WILL BE DONE I have never heard from him or anyone else since. Today is 6/3/2015.

Desired Settlement: I am extremely hesitate to allow The Carpet House to now do the work they committed to do... I may end up with a bigger problem than I have now. So really want the public to know about my experience.

Business Response: We have reviewed the complaint and understand our customer hesitation to allow Carpet House to do the work that we committed to complete. His statement of the problem was accurate.
I want to only emphasize what our customer stated concerning being 10 months out of warranty when the first call was placed on the grout cracking issue. Normally to have us come out to do repairs outside of the warranty period we would require our customers to pay a service fee. Because we relay so heavily on “word of Mouth” for sales, we frequently go above and beyond to satisfy out customers even when it is out of warranty or not out issue.
The only reason this work was not completed as promised was due to human error. The service request was misfiled and never placed on schedule. I apologize for my mistake.
I would like to request of our customer the opportunity to complete the repair and satisfy our commitment to him. Please let me know if he is open to my request.

10/29/2014 Problems with Product/Service | Complaint Details Unavailable