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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Small Country Campground meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Small Country Campground include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. William E Small , Owner Ms. Ruth Small, Owner
Campgrounds & RV Parks
4400 Byrd Mill Rd
Louisa, VA 23093 (540) 967-2431 Directions
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: At 1215 at night there were some major drunks throwing fireworks in the road, beer cans around,,loud music and dropping the f bomb all night and no staff member doing anything about it,,I had to call the staff at 1215 at night and at 1245 a vehicle just drove by the site, the campground " policy" which is not in writing on any forms says quite hours from 11 to 8 am. All the staff sad the next day was " gee. Sorry" I think I should be credited 40 to 50 dollars , also lots of glass and trash in hue woods, lake and campsites,
Desired Settlement: Reimbursed on my credit card 40 to 50 dollars
Dear *** ********:
Problems with Product/Service
Read Complaint Details
Complaint: The ***** have went out of there way to target us doing our stay there ruin our vacation. ** ***** in particular had approach me several times trying to make me mad for some reason. Finally ending our stay when he approach me and cuss at me me about driving my truck. I had just finish packing our items and were head back to the camp site when we stop by the store to pick up our kids. During our stay I made sure we stay well below the speed limit and made sure we did not stirred up dust. I find his actions un called for and very rude.
Desired Settlement: A written apology
That is total **