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BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that West Broad Honda meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for West Broad Honda include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
These agencies may include:
Motor Vehicle Dealer Board
2201 W. Broad Street, Suite 104, Richmond VA 23220
Phone Number: 804-367-1100
Fax Number: 804-367-1053
Type of Entity
Business ManagementMr. Lawrence Page, President Ms. Ann F. Dale, Service Manager Mr. David Moody, General Manager Ms. Suzanne Murray, Controller
Related BusinessesWest Broad Volkswagen & Audi Mechanicsville Toyota West Broad Hyundai Mechanicsville Honda West Broad Collision Center
Auto Dealers - New Cars New Car Dealers (NAICS: 441110)
Alternate Business NamesPage Associates, Inc.
Industry TipsBuying a Used Car
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Additional Phone Numbers
- (804) 559-8719(Phone)
- (804) 915-4461(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I have been, and continue to be, deliberately harassed by West Broad Honda. Despite repeated requests to cease contact with me, the management and owner of West Broad Honda refuse to honor my request. All of a sudden this past summer (2014) I started receiving sales & service mailings from West Broad Honda's marketing dept. I contacted their service dept (the 1st time) and after that, their ******* *******, Mr. ***** ***** (804.672-1111). I have spoken to Mr. ***** on at least three (3) occasions, each time requesting they remove me from their marketing list, as I'm not interested in their company. All three times, I was assured by Mr. ***** that my request would be honored. This has not been the case. On the 2nd time I spoke to Mr. Moody, he asked his marketing representative, *** ** ******* (***** *********** ************) to contact me. I have spoken to Mr. ******* twice (last contact was 11/24/14 1:35 pm) in which Mr. ******* assured me he would remove me from the marketing list. This also has not happened. I finally decided to contact the owner of West Broad Honda, *** ***** **** on 12/29/14. After explaining the situation to him, he cut me off during the conversation, telling me he would “check into it” with Mr. ***** and would get back to me. He never called me back. I followed back up with him 1 week later (1/5/15) leaving *** **** a voice mail asking for a return call. He never responded. The last time I contacted Mr. **** was on 3/4/15, leaving him another message asking him to call me & that I was still receiving mailings – leaving him both my work & cell number. He never bothered to return my call. All I want is to be removed from their mailings and be left alone. I cannot understand why West Broad Honda wont comply with my request.
Desired Settlement: All I want is to be removed from their mailings and be permanently left alone. I cannot understand why West Broad Honda wont comply with my request.
Dear ***** *****
Better Business Bureau:
Yes, I would appreciate West Broad Honda contacting the 3rd vendor to remove me from that list.
In addition, I am requesting that West Broad Honda provide me with the name of the 3rd party vendor that has continued to send out the mailings. I have heard "we will take care of this" from this dealership before and honestly, am a bit skeptical that they will truly comply. I would like the 3rd vendors name and contact number so I can independently confirm I have been removed.
I appreciate all you have done.
Problems with Product/Service
Read Complaint Details
Complaint: I own a ***** that has a very dangerous airbag recall. The ***** of West Broad Honda ***** ***** refuses to fix it. He advised that I used profanity at his service employees. I did no such thing except call him an ***** .
Desired Settlement: Apology and fixing of the recall
In reply to your dissatisfaction to the service you
|6/4/2012||Problems with Product/Service|