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          Find a Location

          West Broad Honda has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • West Broad Honda

              7014 W. Broad Street Richmond, VA 23294

              BBB Accredited Business
            • West Broad Honda

              6530 Mechanisville Turnpike Mechanicsville, VA 23111

              BBB Accredited Business

            Business ProfileforWest Broad Honda

            New Car Dealers
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/1/2001

            Years in Business: 46

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            West Broad Honda has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • West Broad Honda

                7014 W. Broad Street Richmond, VA 23294

                BBB Accredited Business
              • West Broad Honda

                6530 Mechanisville Turnpike Mechanicsville, VA 23111

                BBB Accredited Business
              BBB File Opened:
              1/6/1986
              Years in Business:
              46
              Business Started:
              1/1/1978
              Business Incorporated:
              1/1/1978
              Accredited Since:
              5/1/2001
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 8114 for this business, issued by Motor Vehicle Dealer Board. The expiration date of this license is 11/30/2024.

              These agencies may include:

              Motor Vehicle Dealer Board

              2201 W. Broad Street, Suite 104

              Richmond VA 23220

              (804) 367-1100

              Fax: (804) 3671053

              http://www.mvdb.vipnet.org

              Type of Entity:
              Corporation
              Alternate Business Name
              • Page Associates, Inc.
              Hours of Operation

              Sales

              M:
              9:00 AM - 8:00 PM
              T:
              9:00 AM - 8:00 PM
              W:
              9:00 AM - 8:00 PM
              Th:
              9:00 AM - 8:00 PM
              F:
              9:00 AM - 8:00 PM
              Sa:
              9:00 AM - 6:00 PM
              Su:
              11:00 AM - 3:00 PM
              Business Management
              • Ms. Ann F. Dale, Service Manager
              • Mr. Lawrence Page, President
              Contact Information

              Principal

              • Mr. Lawrence Page, President
              Additional Contact Information

              Fax Numbers

              • (804) 755-6700
                Primary Fax

              Phone Numbers

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/21/2022

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              On 8/8, I had my 2008 Honda Fit towed to West Broad Honda to perform safety recall repairs, one of which included the power train/drive axel, which broke on my vehicle on 7/21. At the time, I did not know what the diagnosis was for my vehicle and I waited for my own licensed mechanic to inspect it. On 8/5, he was able to inspect and diagnose the broken axel, informed me that my vehicle was one affected by safety recall, and recommended I have the dealership do the free repair. West Broad did all the safety recall repairs that affected my vehicle at this time. Additionally, they took it upon themselves to do an unauthorized courtesy checkof the vehicle at which time let me know that I needed the ignition switch replaced. There were no known issues with the ignition prior to it being in West Broads care. I have time stamped video recording of me easily turning key and starting vehicle, that I took to document for my mechanic before he was able to inspect, just before it was in West Broads care. My licensed mechanic stated that there absolutely no issues with ignition or keys. West Broad performed safety recall repairs that included removing steering column, which is when I speculate they would have damaged it. When I got the car back, on 8/12, the key would not go in the ignition even half way. West Broad denies breaking it themselves and insists the vehicle came to them like that. The car would turn on, but not drive, so its not like I was sitting there turning the key a bunch of times before I used their towing services to bring it to them for the safety recall repairs. I want West Broad to pay for the ignition switch I have now had to repair since it was in their care.
              Read More

              Customer Reviews

              3 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Leonard E

              05/25/2022

              Since 2018 All 4 door latch assemblies have been replaced twice on my **** ***** *****. The latch assemblies are the locking mechanism in the side of the door that connects and moves when you hit the lock/unlock buttons of the doors or use the key fob. These repairs are in a span of 26 thousand miles (the car now has 80,000 miles) and the issue is the doors will not open with the buttons in the door or on the fob. The door locks have not gone bad all at once, but either in single doors or sometimes multiples. Cost of the repairs has come to $********. Granted I have an extended warranty that has covered all but $***, but the real issue to me is these parts or their installation have a much bigger quality problem as the issue is reoccurring. One or two door latches going bad would be a random event that things just break on a car and need fixing and should be covered by the owner. All four doors needing repair twice within 20 thousand miles is not normal maintenance. All repairs have been performed by West Broad Honda. I spoke to my repair agent there, the assistant service manager, and the service manager of this location about the unexpected reoccurring repairs and costs and what I perceived to be a quality problem either in the parts or installation. Being a Honda dealership and authorized repair shop I expected at minimum advocacy on my part to work with the main American Honda Motor Co. to own the quality problem, but my only response from them was “the repairs are no longer under warranty, you must pay full repair cost again”. All repairs did come with a one year 12,000 mile warranty in which I am sure they would honor, but the parts have broken down between 15,000 and 20,000 miles. I just wanted to express disappointment in West Broad Honda and share the experience with others. There is a quality problem in my opinion and no ownership of the issue.

              Local BBB

              BBB Serving Central Virginia

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