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BBB Accredited Business since
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New and Pre-Owned Vehicle Sales and Service
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A BBB Accredited Business since
BBB has determined that Richmond Ford West LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Richmond Ford West LLC include:
- Length of time business has been operating
Factors that raised the rating for Richmond Ford West LLC include:
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Motor Vehicle Dealer Board
2201 W. Broad Street, Suite 104, Richmond VA 23220
Phone Number: 804-367-1100
Fax Number: 804-367-1053
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Ronald F Kody, President
Related BusinessesRichmond Ford Lincoln
Auto Dealers - New Cars Auto Parts & Supplies - New Truck Dealers Auto Body Repair & Painting Auto Repair & Service Truck Repair & Service Auto Dealers - Used Cars Auto Dealers - Hybrid Vehicles Auto Dealers - Online New Car Dealers (NAICS: 441110)
Products & Services
Richmond Ford West LLC sells the following brand(s): FORD, Ford
Richmond Ford West LLC offers the following product(s): FORD
Industry TipsAutomobile Repair Buying a Used Car Sale of Motor Vehicles by Licensed Dealers
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
10751 W Broad St
Glen Allen, VA 23060 (804) 273-9700 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: My van was running with the check engine light on, black smoke exhausted from the tail pipe, and got no power. Engine was surging and missing. Fuel was entering in the exhaust system. From April 10 Richmond Ford was working on it. They called me and told that has been fixed, and charged me $707.51. They replaced three parts, according to their invoice. They did throw away original parts, and I did not know did they really needed to be replaced, but my van was worse than before. Check engine lite was still on, engine got no any power, and black smoke was exhausting. Next day I turned my van back to them. They told me that they giving 2 years warranty for job performed on it, and it will be automatically in their computer system. Since that time, I had to call them to ask what is going on. They kept replacing parts and throwing them in the trash can. I'm unable to check, again, do they just guessing and trying to rip me off. I asked for removed parts to check them personally, because I have a diesel truck mechanic business. They got no parts saved from my truck. I tried to call a service manager, *** ****** *****. His office hanged up his phone on me twice. I left a message to a ******* ******** *** ******** **** He did not answer, or return my call either. Mr. ****** called me and explained that they found the broken wire in the engine harness. They proposed to modify wiring to fix that problem, but they will charge me again. I was agree, if they fix my van, I'll pay for it. They never called me back. I was there and talked to their mechanic, *****. He said it he still working on it, and needs O2 sensor. I have purchased and provided him with that part, and he promised it'll be fixed, but he did not fix it, in despite of all labor and parts replaced. So far he replaced: 1. fuel pressure regulator 2. IAT sensor 3. DY 1145 sender ASY 4. EGR valve with sensor 5. Idle air control valve 5. O2 sensor 6. Bypassed wire #21 (green/black wire), and did not fix my van
Desired Settlement: My van is **** **** *****, service van, but engine is less than three years old, with less than 3000 miles on it. I need my service van to perform job and feed my family. My wife is laid off and we got two little kids at the elementary and middle schools. Since April 10, I'm unable to work, and I'm losing my customers. Richmond Ford West really hurting my business, and I will ask them to fix my van ASAP, or reimburse my money, or send it somewhere else to be fixed.
Better Business Bureau:
To Whom It May Concern:
Better Business Bureau: