This Business is not BBB accredited
18679 Eltham Rd, West Point , VA 23181
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Medlin Motor Co, Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Motor Vehicle Dealer Board
2201 W. Broad Street, Suite 104, Richmond VA 23220
Phone Number: 804-367-1100
Fax Number: 804-367-1053
Type of Entity
Business ManagementMr. Burley M Medlin, Owner/President
Auto Dealers - New Cars Auto Parts & Supplies - New Auto Repair & Service New Car Dealers (NAICS: 441110)
Industry TipsAutomobile Repair Buying a Used Car
THIS LOCATION IS NOT BBB ACCREDITED
18679 Eltham Rd
West Point , VA 23181 Directions
What is a BBB Business Review?
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: We purchased a 2001**** ****** from Medlin Ford on Oct.31,2012 as a Christmas present for our 16 yr old daughter. No it was not new- it is a 2001 and has 100K miles but it was very clean and *** ****** assured us it was a recent trade in from an older gentleman who purchased it there originally, was its only owner, and did all his scheduled maintenance at that dealership. The car looked great. We paid $5800. cash and took the car-assured by *** ****** and his solid reputation. We brought the car home and it sat in a friends empty garage until Christmas Day when we gave it to our daughter. Three days later the upholstery in the back seats starting falling off the doors on both sides. It had obviously been recently glued on/ No wonder so clean. A week after she got it it started making noises and the engine light turned on. She did not even have a license yet so we had only practiced for 60 miles total. We took the car to ********* **** who told us it needed A LOT of work. It needed a PTU a $1700 part and it was only running on 3 of its 6 cylinders, all gaskets were bad etc. A bill of repair for $3800. We called *** ****** who said ********* **** was a bunch of crooks and to bring it back to his dealership. Hmm his service dept found the same problems. ** ****** and his great reputation said they could fix it-it took over a week and he charged us $1800. *** ******** reputation as far as we are concerned stinks. If we wanted to pay that much for a used car for her, we would not have gotten a 2001! Shame on you *** *******
Desired Settlement: We deserved a car that had been repaired before it was put on the lot to sell. I want my service/repair monies back.
My name is *** ******, ********* of Medlin Motor Company, Inc. We have been in business since 1975 and have always treated customers properly. I do understand that it is impossible to please everyone, even though we strive to. This vehicle was purchased from us “as is” and the customer was well aware of that. After several months of ownership and hardly any miles driven, I received a phone call from the customer explaining the problems they incurred with the vehicle. Even though the vehicle was purchased “as is”, I told him to bring the vehicle to us so my mechanics could diagnose the problem. We then offered to fix the car and pay for 50% of the repairs, which the customer agreed to. I feel this was being quite fair. If you have any further questions, feel free to contact me at ************.
*** ****** *********Medlin Ford