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In Central Virginia

BBB Accredited Business since

Heritage Chevrolet, Inc.

Additional Locations

Phone: (804) 748-6461 12420 Jeff Davis Hwy, Chester, VA 23831 View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Heritage Chevrolet, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Heritage Chevrolet, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Heritage Chevrolet, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 17, 1982 Business started: 01/04/1982 in VA

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Motor Vehicle Dealer Board
2201 W. Broad Street, Suite 104, Richmond VA 23220
Phone Number: 804-367-1100
Fax Number: 804-367-1053

Type of Entity


Business Management
Mr. Jay Burchell, President
Contact Information
Principal: Mr. Jay Burchell, President
Related Businesses
Colonial Imports, Inc. Volvo Of Charlottesville Gateway Hyundai, Inc. Carter Myers Automotives Colonial Auto Center
Business Category

Auto Dealers - New Cars Auto Parts & Supplies - New Appraisers Auto Diagnostic Service Auto Electric Service Auto Inspection Stations Auto Repair & Service Auto Warranty Processing Service Brake Service Radiators - Automotive Transmissions - Automobile Auto Services Auto Dealers - Used Cars Auto Air Conditioning Auto Accessories Auto Appraisers

Hours of Operation
9am -9pm
Monday - Friday

9am - 6pm
Industry Tips
Automobile Repair Buying a Used Car Transmission Repair

Additional Locations

  • 12420 Jeff Davis Hwy

    Chester, VA 23831 (804) 748-6461

  • PO Box 4020

    Chester, VA 23831

  • 1

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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

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  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

10/10/2012 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I dropped my 2005 ***** ********** off for repairs at Heritage Chevrolet because the engine light was on and to get a front end alignment. The service advisor ****, drove the vehicle and also advised me that the airbag light was on and the vehicle was slow starting and did I want these things checked out as well, I agreed. No mention of A/C and heat on at same time. **** called about 2 days later to say the sensor for the engine light needed replacing, a coil for the airbag, and a battery, aroung 1,590.00. I asked her to fax me something for the repairs and she faxed me a statement because I was going to my credit union and try to get the money. I called her the next day to say I was only prepared to get the sensor and the front end alignment done at this time. I paid 921.72 today and picked up the Avalance, did not even drive off their lot when I turned on the A/C and noticed that the heat and A/C was blowing at the same time. I went back and told **** what was going on and she came out to the truck and turn the knob to say I had it on the wrong setting, I accepted that, got a 1/2 mile away and the same thing, heat and A/C blowing. I called to say I was going to drop it off Tuesday and she said that the mechanic did not do anything to the A/C. I don't know what he did I just know that there was repairs done on my receipt that was not authorized and when I dropped the truck off the a/c was just fine. There is a lot of deception going on here. If you operate as a business things should be done ethically.

Desired Settlement: I would like the money charged for a Gasket Kit and my air conditioner restored back to the way it was.

Business Response:

I have recieved your information and will get right back to you on details.


**** ** ***** ********* **

Heritage Chevrolet


Business Response:

Complaint ID:



Complaint Type:

Business Complaint


Date Filed:

8/31/2012 12:31 PM


Dispute Center:

BBB Serving Central Virginia, Inc.(Richmond, VA)

*** ********** **** ****** ***** *** ********* ******* ****** ************ **** ************ ****** **** ********************


Date Filed:



*** ******** ** *****



Additional Response:

I have reviewed the concern referenced above and I have asked  **** ****** our ******* ******* and **** ****** or ******* *******.  To follow-up with you and the customer to get this resolved.  I am told that there were plans for *** ***** to bring the vehicle in today so we can see what her concerns are and how they relate to the repairs that she did approve on the service date.  It is our intention to assist the customer any way that we can to resolve the issue.  Thank you.





**** ** ***** ********* **

********* *** ********* *******

Heritage Chevrolet

Business Response:

Dear ******* *******


In re: *******


I have reviewed the concern referenced above with our ******* *******, **** ****** and ********* ******* ******** **** ******* who actually assisted the customer.  I feel we have a misunderstanding of the charges on her bill based on the language in her concern.  The gasket kit is a part that is necessary when replacing the sensors that were approved.  The customer also approved a front suspension alignment and authorized us to check two other areas of concern on which she declined repairs.  We did not charge a diagnostic fee on the two declined repairs.  The bill presented her at time of vehicle pick-up was consistent with the estimate that she approved and consisted of only the sensor repair and the front suspension alignment.  Of greater concern to me is her feeling that we worked on her A/C.  When she called back and expressed her concerns about the A/C system, we set an appointment for her to bring the vehicle back today.  As yet, she has not shown up for the appointment.  Certainly we would like the opportunity to look at the A/C system and address her concerns.  ****, ****, and myself have attempted to contact her today.  Thank you for bringing her concern to our attention.  We stand ready to address and remedy this concern.  


**** ******

******* *******

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the offer made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at:


******** *****


Consumer Response:

Better Business Bureau:

I have reviewed the offer made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]


******** *****


-----Original Message-----

From: ******** ***** ********************************

Sent: Saturday, September 08, 2012 8:17 PM

To: Complaints

Subject: Re BBB complaint #*******



I will like u to get involved with my resolution, I will fax over the documents, stating that the reciept did not mention anything about the gaskits because I would have told them it was already done. I have a reciept for it. I dont know much about mechanic talk, but I know what I was told and not told.I dont want them to look at my truck any more because I dont trust them.

>BBB Serving Central Virginia, Inc. ********** ***

**** ********** **** ****** ***** ***

********** ** *****

******* ************

***** ************

>Email: *********************

>Web: ********************


BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

3/23/2012 Problems with Product/Service