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Central Virginia
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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Gateway Hyundai, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Gateway Hyundai, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Gateway Hyundai, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: March 18, 2004 Business started: 12/01/2003
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Motor Vehicle Dealer Board
2201 W. Broad Street, Suite 104, Richmond VA 23220
http://www.mvdb.vipnet.org
Phone Number: 804-367-1100
Fax Number: 804-367-1053

Type of Entity

Corporation

Business Management
Mr. Ed Nicol, President and General Manager
Contact Information
Customer Contact: Mr. Ed Nicol, President and General Manager
Related Businesses
Colonial Imports, Inc. Heritage Chevrolet, Inc. Volvo Of Charlottesville Carter Myers Automotives Colonial Auto Center
Business Category

Auto Dealers - New Cars New Car Dealers (NAICS: 441110)

Alternate Business Names
Gateway Hyundai
Industry Tips
Buying a Used Car

Additional Locations

  • 2200 Walthall Center Drive

    Chester, VA 23836 (804) 414-2020

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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BBB reports on known significant government actions involving business' marketplace conduct.

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Complaint Detail(s)

10/20/2014 Advertising/Sales Issues
1/24/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought a vehicle from Gateway Hyundai in 2007. I traded that vehicle in at another dealership on 8/30/12 and immediately after, I went to Gateway to cancel remaining *** ********* and extended warranty on the vehicle I traded. I was told I would receive a refund check in about 4 weeks. I noticed that they had an old address listed and didn't want the check mailed there, so I gave my current address and was assured that they'd make sure it got to the right place. When I still hadn't received the check after 2 months, I called Gateway. The gentleman I originally worked with ***** was on vacation and someone else was filling in for him. He advised me that he had to look into it and would try to give me a call back. I never heard back from him. I called back a few weeks later and spoke with ***, who told me he would find out what happened and give me a call back. After several weeks I still hadn't heard back from him, so I called and spoke with him again. This time he said he needed to have someone else research it and would call me back. It has been several more week and I still haven't heard from him and still haven't received a check.

Desired Settlement: I'd like someone to return my call, let me know what happened and what's going on, and get my check to the right address.

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the offer made by the business in reference to complaint ID*******, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: co**************************

Regards,

****** ********

 

 

Hello,

The business has responded to my complaint directly.  I received my refund check on 1/23/13.  I truly appreciate your help with this matter and am satisfied with the resolution.

Thank you,

****** ********



 

1/3/2012 Advertising/Sales Issues