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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Gateway Hyundai, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Gateway Hyundai, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Motor Vehicle Dealer Board
2201 W. Broad Street, Suite 104, Richmond VA 23220
Phone Number: 804-367-1100
Fax Number: 804-367-1053
Type of Entity
Business ManagementMr. Ed Nicol, President and General Manager
Related BusinessesColonial Imports, Inc. Heritage Chevrolet, Inc. Volvo Of Charlottesville Carter Myers Automotives Colonial Auto Center
Auto Dealers - New Cars New Car Dealers (NAICS: 441110)
Alternate Business NamesGateway Hyundai
Industry TipsBuying a Used Car
2200 Walthall Center Drive
Chester, VA 23836 (804) 414-2020 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I bought a vehicle from Gateway Hyundai in 2007. I traded that vehicle in at another dealership on 8/30/12 and immediately after, I went to Gateway to cancel remaining *** ********* and extended warranty on the vehicle I traded. I was told I would receive a refund check in about 4 weeks. I noticed that they had an old address listed and didn't want the check mailed there, so I gave my current address and was assured that they'd make sure it got to the right place. When I still hadn't received the check after 2 months, I called Gateway. The gentleman I originally worked with ***** was on vacation and someone else was filling in for him. He advised me that he had to look into it and would try to give me a call back. I never heard back from him. I called back a few weeks later and spoke with ***, who told me he would find out what happened and give me a call back. After several weeks I still hadn't heard back from him, so I called and spoke with him again. This time he said he needed to have someone else research it and would call me back. It has been several more week and I still haven't heard from him and still haven't received a check.
Desired Settlement: I'd like someone to return my call, let me know what happened and what's going on, and get my check to the right address.
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID*******, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: co**************************
The business has responded to my complaint directly. I received my refund check on 1/23/13. I truly appreciate your help with this matter and am satisfied with the resolution.