Are You the Business Owner of Colonial Kia?
If yes, click here to login.
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Automotive sales, service and parts
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Colonial Kia meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Colonial Kia include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Motor Vehicle Dealer Board
2201 W. Broad Street, Suite 104, Richmond VA 23220
Phone Number: 804-367-1100
Fax Number: 804-367-1053
Type of Entity
Business ManagementMs. Elizabeth M Borches , President Mr. H. Carter Myers III, Director
Related BusinessesCarter Myers Automotives
Auto Dealers - New Cars Auto Parts & Supplies - New Tire Dealers Truck Dealers Auto Inspection Stations Auto Renting & Leasing Auto Repair & Service Auto Detailing Auto Dealers - Hybrid Vehicles Auto Parts & Supplies - Custom Wheels/Rims Auto Accessories New Car Dealers (NAICS: 441110)
Service AreaRichmond (Tri-Cities area)
Alternate Business NamesColonial Cars Inc
Industry TipsAutomobile Collision Damage Waiver Act Automobile Repair Buying a Used Car
2300 Walthall Center Drive
Chester, VA 23836 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I am writing to address an issue that concerns me. I came into Kia on December 17, 2014 to inquire about a vehicle. I decided to purchase a vehicle, but I was denied financing, because I was upside down in my current vehicle. My issue is either the sales person or the sales manager is still running my credit without my consent. The sales person and the sales manager have called me multiple times and left messages and I have not returned their calls. I have received a plethora of letters from car financing companies. Approximate three weeks ago, I called and talked with a manager about someone still running my credit without my permission and he ask for my name and number and said he would follow up on this and call me back. I have not heard from him. Today in the mail I have received another letter. I called and talk to someone and when I asked for the corporate office number, he puts the sales person that helped me back in December on the phone. I asked the sales person for the corporate number and someone in the background yelled ou* ************. I called that number to find out it is the sister store. I called and left a message with you and **** ******* to call me. I also filed a complaint against this store with corporate (#********) and with the Better Business Bureau. However in the meantime, Im consulting a lawyer to see what my options are and what actions can I take against Colonial Kia. I am so unhappy with this level of service. My credit score is being affected by this because someone is trying to make a sale. I hope you are planning to correct this matter by contacting all three credit company and get this taking off my credit.
Desired Settlement: I am asking that they get this off my credit and refund my money I am paying for credit alert with score sense. It is cost $15 monthly for a year. ($180)
Business Response: **** ****** and I spoke Friday afternoon. I apologized for the incident and let Mrs. ****** know we are working to remove the inquires from her credit. We also agreed I am going to do her next three oil changes on her current vehicle as they become due at no charge. I also let Mrs. ****** know that I will personally assist if we can be of any future assistance to her.
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]