This business is not BBB accredited.

Chandler Chevrolet, Inc

Additional Locations

Phone: (804) 443-5100 Fax: (804) 443-1354 View Additional Phone Numbers 1841 Richmond Hwy , Tappahannock , VA 22560

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Chandler Chevrolet, Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 29, 2008 Business started: 01/01/1969 in VA Business incorporated 12/01/1969 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Motor Vehicle Dealer Board
2201 W. Broad Street, Suite 104, Richmond VA 23220
Phone Number: 804-367-1100
Fax Number: 804-367-1053

Type of Entity


Business Management
Mr. S. Bryan Chandler , President/Dealer Principal Ms. Karen Revere , Business Manager Mr. Bill Woodhouse , General Manager
Contact Information
Principal: Mr. S. Bryan Chandler , President/Dealer Principal
Business Category

Auto Dealers - New Cars Auto Parts & Supplies - New Tire Dealers Truck Dealers Auto Repair & Service Truck Repair & Service Auto Dealers - Hybrid Vehicles Truck Bedliner Truck accessories New Car Dealers (NAICS: 441110)

Products & Services

Chandler Chevrolet, Inc offers the following product(s): Full automotive sales and services.

Hours of Operation
M: 8:00 AM - 6:00 PM
T: 8:00 AM - 6:00 PM
W: 8:00 AM - 6:00 PM
Th: 8:00 AM - 6:00 PM
F: 8:00 AM - 6:00 PM
S: 9:00 AM - 2:00 PM
Su: Closed
Service Area
Middle Peninsula  and Northern Neck.
Industry Tips
Automobile Repair Buying a Used Car Sale of Motor Vehicles by Licensed Dealers

Additional Locations


    1841 Richmond Hwy

    Tappahannock , VA 22560 (804) 443-5100 (877) 289-0928


    P.O. Box 1519

    Tappahanock, VA 22560


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/30/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I took in a box truck to be checked out and asked them to look it over and inform me of what was wrong with it. They said it had engine problems and that they would have to send it to the machine shop to be fixed! I agreed feeling this was my only option. I got the truck back and it starts cutting off on me I call them and they state that bring it back they would look it over I bring it back and was told I could have gotten a rebuilt engine for what I just paid to have it fixed even though it's not fixed something is wrong with another cylinder so the engine is no good and they tell me that now it needs a transmission none of this was told to me the first time or I wouldn't have paid to have the engine halfway fixed. I feel I should have been offered a rebuilt engine before they halfway fixed the old one now my money is gone and I'm unable to drive the truck

Desired Settlement: I want my truck either fixed or my money refunded

Business Response:

On June 10, 2014, *** ******** brought in a **** ********* ***, vin #*****************, for us to check over.  He had just purchased the vehicle from someone and it had some mechanical issues.  The vehicle had over 167,000 miles on it at the time.  The van was running so poorly that we could barely get it into our shop. 


We found that the engine had two cylinders that were bad.  We informed *** ******** what we had found, and he advised us to go ahead and fix it.  Subsequently, after the first repairs, we found an issue with another cylinder and repaired that at our own expense.


*** ******** picked his van up on June 25, and paid for his repairs.  Within a few days, *** ******** called in to say that his backup camera was not working, and that it had worked before he left it here for the engine problems.  We informed him that we had not touched anything that had to do with the camera.  He stated at that time the engine was running fine.


On June 30, *** ******** came back in with the van.  This time complaining that it was cutting off on him and not shifting properly.  The vehicle was cutting off most likely because of the fuel pump. The fuel pump was a known issue to *** ******** upon the first visit, however he elected to use some type of fuel additive to try and fix the problem.  We checked out the transmission and advised that it had internal damage and would need to be replaced.  In order to check the transmission, we had to remove the transmission pan, therefore having to replace a gasket and fluid.  The engine also had low compression on another cylinder, and we gave *** ******** an estimate of $5334 to have it replaced.  *** ******** came and picked his vehicle up on July 5, at which time he refused to pay the $65 bill for the transmission parts/fluid that we had to use.


On July 16, I spoke with *** ******** and he informed me that he was upset with our service department.  He felt as if we should have offered him a price on replacing his engine and informed him of the transmission issues before we did any repairs. He was also upset that we did not tell him that he needed to replace the fuel pump.  At the time of the initial visit, the van was running so poorly that it could not be driven to diagnose the transmission issue or to even know the extent of the engine problems.  *** ******** was well aware of the fuel pump issues at the time.  We advised him of the issues that we had found with the engine and he elected for us to repair it.


On July 22, I spoke with *** ******** again, who was still upset about his van.  After speaking with *** ********, the owner, and ***** ******, the service manager, I called *** ******** and offered to refund him  1/2 of the charges that he had been billed for repairing the engine, as a good will adjustment.  *** ******** stated that he was happy with that and would use the money to replace his fuel pump........


We do not feel as if we did anything wrong in the repairs to *** ********** van, however we do not like to have dissatisfied customers.  I hope that he will be more cautious the next time he purchases a used vehicle from someone.


Thank you,



 ***** ******, Business Manager

Chandler Chevrolet, Inc
** ** *** **** 
************* ** *****

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Chandler Chevrolet, Inc
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)