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Central Virginia

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Carter Myers Automotives meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Carter Myers Automotives include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Carter Myers Automotives
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: November 04, 1988 Business started: 01/01/1924 Business incorporated: 01/01/1984 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Motor Vehicle Dealer Board
2201 W. Broad Street, Suite 104, Richmond VA 23220
http://www.mvdb.vipnet.org
Phone Number: 804-367-1100
Fax Number: 804-367-1053

Type of Entity

Corporation

Business Management
Mrs. Liza Borches, President/COO Mr. Tom Sojka, Vice President
Contact Information
Principal: Mrs. Liza Borches, President/COO
Business Category

Auto Dealers - New Cars New Car Dealers (NAICS: 441110)

Alternate Business Names
Central Virginia Auto Auction Colonial Auto Center HCM/MTE Associates, Inc.
Industry Tips
Buying a Used Car

Additional Locations

  • 100 Myers Dr.

    Charlottesville, VA 22901 (434) 951-1000

  • P. O. Box 7823

    Charlottesville, VA 22906 (434) 951-1050

  • Route 29 North PO Box 7823

    Charlottesville, VA 22906

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

11/20/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We bought brand new Nissan leaf Car from Colonial and sels person told us that this Car we can charge in our house with 220 Volt in 8 hours and with 110 it will take 12 hours to charge from 0 to 100% and we can charge from there charging station for free any time we would like to. even he tols us if we go to visit any friend we can just plug in and in very short time our car will becharged, everything was lie. They sold the car to us based on all this lies and now they do not even want to litsen to us, we went there to talk to some one about our issue and they told us that we have to wait 30 minutes but after more then 3 hours ** *** show up and told us we bought the car and now he can't help us. Nobody even want to talk to us now, they said it is eazy " why don't you buy 220 volt Car Charger and install in your house so you can charge your car in 8 houres.1 We can't install 220 charger in our apartment because apartment administration do not allow us to do so.2 We don't have money to buy $1000 charger.We thought colonial was honest car dealership but we have been cheated by them.I hope BBB will help us to solve our problem.

Desired Settlement: We need refund or descount to buy 220 Car charger, or Colonian can give us 220 Volt car charger, because with our 110 car charger we can charge our car in 21 hours so we can drive one day and we have to keep car charging other day.We are very despointed and unhappy.

Business Response:

Dear *** *******,

 

I am replying to your letter dated 10/13/2012 involving a Colonial Auto Center customer named ***** ** ******* (Case no. *******) involving a Nissan Leaf purchased in September 2012.  The Leaf is a fully electric vehicle.

 

Just prior to receiving your letter with the attached complaint, the customer had come to Colonial to talk again to their salesperson regarding the number of hours it took to charge the battery of their Leaf vehicle.  I was introduced to the customer on that visit and they explained to me that they had been told that the battery could be completely recharged in 12 hours using a standard 110 volt plug. 

 

The Nissan literature and the Nissan Delivery Disclosure Form signed by the customer did disclose the charging times for the various voltage alternatives which states approximately 21 to 24 hours at 110 volts.  Our sales person says that he did not promise or represent to the customer that it could be fully charged in 12 hours.

 

Regardless of who is correct, this was a clear misunderstanding between the customer and the sales person.  After doing a complete review of the transaction and paper work and listening to both sides, I met again with the customer and proposed that Colonial Auto Center pay $****** toward the cost of installing a 220 volt charging system at their home (which can charge the car in approximately 8 hours).  This should pay for approximately 50% of the cost of the installation.  It seemed to me that there was some contribution by both sides to this misunderstanding and that we would share in the cost.

 

This solution was acceptable to the customer and we provided them with a check for $****** and they seemed very satisfied. 

I hope you find this information satisfactory and that this complaint can be closed. 

Sincerely

 

*  ****** ***** ***

Carter Myers Automotive

*** ***** *****  **************** *** *****

BBB's Final Determination: Consumer accepted resolution offered by the business.

11/28/2011 Problems with Product/Service