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BBB Accredited Business since

Capital GMC Trucks, Inc.

Phone: (804) 222-4600 Fax: (804) 222-8467 5500 S Laburnum Ave, Richmond, VA 23231 http://www.pickcapital.com View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Capital GMC Trucks, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Capital GMC Trucks, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Capital GMC Trucks, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: November 07, 1983 Business started: 01/01/1966
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Motor Vehicle Dealer Board
2201 W. Broad Street, Suite 104, Richmond VA 23220
http://www.mvdb.vipnet.org
Phone Number: 804-367-1100
Fax Number: 804-367-1053

Type of Entity

Corporation

Business Management
Mr. George Poulos, President
Contact Information
Principal: Mr. George Poulos, President
Related Businesses
Capital GMC Trucks, Inc. Capital Auto Group, Inc.
Business Category

Auto Dealers - New Cars Truck Dealers Auto Repair & Service Auto Air Conditioning New Car Dealers (NAICS: 441110)

Alternate Business Names
Capital Buick Pontiac GMC
Industry Tips
Automobile Repair Buying a Used Car

Additional Locations

  • 5500 S Laburnum Ave

    Richmond, VA 23231 (804) 222-4600

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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Complaint Detail(s)

6/5/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I took my **** GMC ******* in to Capital on April 24, 2014 because my air conditioning wasn't working properly. They had to keep it over the weekend because they couldn't find the problem. They called me to come and pick up my vehicle on Monday, April 28, 2014. While signing the release papers for my vehicle, I noticed that the bill stated that I had a cracked windshield. I informed them that I didn't have a cracked windshield. However, when I saw my truck it had a cracked windshield. I proceeded to speak with the manager **** ******** and he gave me many reasons or examples as to how this could have happened. I explained to him that what ever happened was done while it was in his possession and he/GMC was responsible. He disagreed. I then requested to speak to the regional manager **** ****** and he too stated the same things that ******** stated. No one wanted to take responsibility for the negligence. Upon leaving the shop, I noticed that my handicap tag was missing from my truck. I turned back and asked the service desk about it. He stated that he had saw it in the vehicle. He then helped me look for it but it was not in the vehicle. He went into the back of the shop and returned with it. When I asked him why was it out of my vehicle, he stated that they had to remove it to work on the vehicle. Later, when I got home I looked at the keys to my truck and noticed a tag on them that read " ******** ****** ***** ******". Why was this tag on my keys if I had taken my vehicle to Capital GMC? Some thing had to be done to my windshield and they are trying to cover it up. This business is full of dishonest and unaccountable people. I believe that they should be held accountable for my cracked windshield.

Desired Settlement: They need to replace my windshield

Business Response: I called the company and spoke with a gentleman about the complaint. He stated that the consumer had an impact point in the corner of the windshield. After they fixed the AC in the car they had to test the front vents. When they did, the impact point did crack and spread a couple of inches. The impact point was a "pre-existing condition." The tag on the consumers key from ******** ****** ***** ****** was not from them and they have no clue who that company is. They use a different window company right next to them. After the consumer took the tag to the police station, she did call ****** at the company and told her that the tag was hers. The handicap sign was taken off the mirror because when they took the dash out to repair the AC they need all the room they can get and had to take it off and the mechanic sat it on his work bench and forgot to put it back in but they did not try to steal it from the consumer.

2/18/2012 Advertising/Sales Issues