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A BBB Accredited Business since
BBB has determined that Colonial Auto Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Colonial Auto Center include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Business ManagementMr. H. Carter Myers III, CEO Mrs. Tina Kidd , Executive Assistant
Related BusinessesColonial Imports, Inc. Heritage Chevrolet, Inc. Volvo Of Charlottesville Gateway Hyundai, Inc. Carter Myers Automotives
Auto Dealers - Antique & Classic
Alternate Business NamesHCM/MTE Associate, Inc.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
100 Myers Drive
Charlottesville , VA 22901 Directions
P.O. Box 7823
Charlottesville, VA 22906
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (434) 951-1010 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I've leased a new ****** from Colonial ****** on 3/14, which was a good purchase experience at the beginning. The leasing is financed by **** (a financial institution). The first monthly payment is due tomorrow on 4/14. And I'm really frustrated and shock to find the **** don't have my profiles yet and thus I don't have an option to make any payment right now, due to the fact that my dealer (Colonial) hasn't submitted my leasing contract to **** yet, after an entire month! The representative from **** told me on phone that I'm still responsible for paying the monthly payment even I don't have an account before the due date (of course), or the record of late payment will result in late payment charge and negative effects on my credit score. I just feel it is very unfair for me to be responsible for the dealer's late submission of my paperwork. I've tried to contact with the dealer for four times. My sales manager in Colonial ****** **** ******* always said he would call me in 10 minutes and quickly hang up when I called, but he never called back. And now they don't even want to listen to me. I had a strong feeling that I've been treated with discrimination due to the fact that I'm a foreigner here, and this makes me feel sick. I'm very frustrated and disappointed right now. I feel like my sales man cannot help to get this issue resolved, and I'm seeking help from BBB right now. Thanks.
Desired Settlement: Please proceed to submit the paperwork of my leasing contract to **** financial company as soon as possible, and you indeed should have better post-purchase service. And if any late charges occurs, Colonial should be responsible for paying that, and provide every necessary certification that is sufficient to remove any negative records on my credit history. (The **** representative says just a certification states Colonial is responsible for the late payment, and that will do.)
I spoke with our GM and he informed me we had to redo the customer's paperwork per the bank and we paid the customer's first payment.
Better Business Bureau:
Problems with Product/Service
Read Complaint Details
Complaint: Car was in for a 60,000 mile inspection. Upon pick up it was noticed that something had been spilled on headlights and etched them. Car returned for this repair. They made the headlights worse. In the process of doing the headlights they broke the inside drivers side door handle. They have promised to repair and make both situations right. Yet they have not followed through. When we call, I am told they are working on getting a third party in to fix headlights and will schedule and call back. They have said they will fix the door handle at same time. This has been on going for 4 weeks now.
Desired Settlement: I want the repairs completed. This damage was because of their negligence. I would like this repaired in a timely manner. 4 weeks is NOT timely.
, The 60,000 mile maintenance was performed on 6.2.14. On 6.26.14 we attempted to restore the headlamps although the customer wasn’t satisfied with the results. I ordered a drivers assist handle (a common failure) for their vehicle. I also ordered a visor vanity which they inquired about. They returned on 7.10.14 and we successfully restored their headlamps, replaced handle and replaced their visor vanity on the passenger side all for no charge.