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BBB Accredited Business since

R. Williams Paving

Phone: (804) 784-7283 2436 Bridgewater Dr, Maidens, VA 23102 View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that R. Williams Paving meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for R. Williams Paving include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on R. Williams Paving
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 14, 1996 Business started: 01/01/1995 in VA Business started locally: 01/01/1995
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Board for Contractors
9960 Mayland Drive, Suite 400, Richmond VA 23230
Phone Number: 804-367-8511
Fax Number: 804-527-4401

Type of Entity

Sole Proprietorship

Business Management
Mr. Richard G. Williams, Owner
Contact Information
Principal: Mrs. Dana Williams , Co-Owner
Principal: Mr. Richard G. Williams, Owner
Business Category

Asphalt Snow Removal Service Paving Contractors

Additional Locations

  • 2436 Bridgewater Dr

    Maidens, VA 23102


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/22/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: This paving company re-surfaced my driveway in 9/13. The worker damaged my front walkway. I called the company several times. No one responded Finally someone answered the telephone. I had additional problems with the surface of the driveway. **** ******** came to my home. I discussed the situation with her. She stated that the rough places in the driveway were due to my car tires. That did not happen with my original driveway in 1999. She offered to re-seal the driveway without charge. My front walkway was not repaired and the rough places in the driveway have increased in number. I have called the office number numerous times, but no one has returned my call. I have written letters and have not received a response. **** ******** blamed that on the Post Office. I want to know what kind of sealer was used on my driveway. It is my understanding that one type sealer can precipitate a certain kind of cancer. I want my driveway done properly and my front walk repaired.

Business Response: BBB spoke with **** from the company and she stated that the repaved the consumer's driveway last year. They put an Earth friendly sealant on the driveway this year at no cost to the consumer. The tire marks in the driveway are from the consumer's car tires turning. **** stated with new asphalt and the heat, it does make tire marks easily in the driveway. **** stated that her company did not do the damage to the consumer's sidewalk. There was a landscaping company that put a sealant down on the sidewalk. 

Consumer Response: Better Business Bureau:

I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

**** refuses to return my call. I just called her again today. I  need to know the name of the sealant. Is earth friendly the name of the sealant? Was this a spray?
R.Williams did damage my  concrete walkway. I  have never had a landscape company at my house since the first plants were installed 15 years ago. Williams damaged my concrete. Do not blame someone else for the damage. 


******* *****

Business Response: BBB spoke with **** from the company and she stated that the name of the sealant is **** ******.

Consumer Response: Better Business Bureau:

I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]


******* *****