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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Park Properties Management Company Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Park Properties Management Company Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMs. Alice Fletcher, General Manager
Apartments Property Management
Hours of Operation
|M||:||8:00 AM - 5:00 PM|
|T||:||8:00 AM - 5:00 PM|
|W||:||8:00 AM - 5:00 PM|
|Th||:||8:00 AM - 5:00 PM|
|F||:||8:00 AM - 5:00 PM|
Alternate Business NamesBig Sky Apartments Brunswick Village Apartments Cannery Row Maple Manor Apartments Moffett Manor Apartments Mountain Run Apartments Northridge -The Greenes and The Meadows Park Management Services Round Hill Meadows Treesdale Apartments
1821 Avon Street Ext Ste 200
Charlottesvle, VA 22902 (434) 979-2900 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: My lease started on Nov. 1, 2013 as a new tenant. I paid my rent faithfully and on time. However, on March 8 I received notice that I owed $1, 981.72 due to non-payment of rent of $775/mth. I immediately went to the leasing office and provided all copies of money order receipts. Management informed me that their records indicated that I did not pay for the months of Jan., Feb. and March 2014. Management made copies of my money order receipts and I was informed that management would bring their records in compliance with evidence provided of my monthly payments for Jan., Feb and March 2014. However, I received a call a month later and was informed that the leasing management had misplaced the copies they had made of my receipts. I returned to the property management office with all my payment receipts for the months I have lived at the Vistas and management made copies of all my money orders for the entire time I have been in residence. Again, management assured me that my records would be corrected. However, on June 6, 2014, I received another notice stating that I owed $2, 314.49. I returned to the leasing office once again. Management (*******) informed me that there was nothing in my files. Once again, I provided evidence of my payments and copies were made of my receipts my the management personnel. They also made a copy of my Incentive Receipt because they were unaware that my monthly rent is $775 and not $845/mth. Management informed me that they would look into it and get back to me. I received another notice on June 16, 2014 stating that I owed $2, 351.94. On this notice they stated that my rent was $845 not my actual rent of $775. The notice also added a late fee of $50 when my rent was paid on June 2, 2014 at 3:42 pm (I wrote the time down). I went back to the office on June 17, 2014. I spoke with ******* (management) about the June 16th notice. ******* instructed me to ignore the June notice and that they were concerned about the Jan. and Feb. 2014 rent. ******* advised me to contact the money order company and find out who cashed the money orders for my Jan. and Feb. 2014 rent. I called the money order company as instructed. The system was automated and I was only able to receive information on when the checks were cashed and not who cashed the money orders. Jan. 2014 rent was paid on Jan. 3, but was not cashed until Jan. 8, 2014. Feb. was paid on Feb. 1, 2014 and was not cashed until Feb. 3, 2014. I returned to leasing office on June 18 and provided ******* with that information. ******* made note of information I provided and stated that she would speak with property manager ******. I received another notice on June 24 in reference to the rent for June being late even though this was discussed with ******* as previously stated in this complaint. I returned to the leasing office on June 25 and was told by ******* to ignore another notice if I received another notice. ******* told me to once again call the money order company to get photo copies of my money orders to see who cashed them.
Desired Settlement: According to the money order website, I will need to pay $24 to get a photo copy of one money order and $15 per photo copy of other money orders requested. I'm a recent grad and out on my own for the first time. I work and pay my bills on time. I keep records and notes on all my transactions and other essential information in my calendar/journal. To have a company such as Vista Apartments/Park Properties Management Company to not have records (let alone accurate records) or lose records on a tenant is inexcusable. And then repeatedly harass that tenant on what is now a monthly basis and more than once during the month is poor costumer service and very stressful to that tenant. I want this company to bring my records in compliance and stop sending me delinquent notices when my payments have never been late. I want the company to pay for the photo copies that they are requesting (they are the ones who have lost or misplaced my information and just not information on my monthly payments but some of my initial information/forms that were signed and received at time of initial rental agreement and lease was signed). I have repeatedly provided them with information requested since this situation began in March 2014 and some of that information they repeatedly lost. I want a letter in writing informing me that my situation has been resolved (my records of payment are clear; I owe no late fees; my rent is $775/mth and not $845). I want them to give me a receipt every time I go to the leasing office and give them my rent.
BBB Case # ********-Park Properties Management Inc.
Better Business Bureau:
Problems with Product/Service
Read Complaint Details
Complaint: My complaint is against Park Properties Inc, located in Charlottesville, VA. This company owns ***** ********** in Lynchburg, I rented an apartment from ****** from Jun 2010 to Dec 2013. I moved out Dec 25, 2013. The Virginia Residential Landlord and Tenant Act says Landlords have 45 days to refund a tenant's security deposit. I should have received my security deposit refund by Feb 15, 2014. As of today Feb. 25, 2014, I HAVE NOT RECEIVED MY SECURITY DEPOSIT. The ***** *** office staffed submitted paperwork to their corporate office on Jan 20, 2014. The Corporate Office has had plenty of time to process a check payment to me. Park Properties Inc. has NOT COMPLIED with the VA Landlord and Tenant Act to refund security deposits within 45 days.
Desired Settlement: I want Park Properties to refund my security deposit. They have my forwarding address on file. I want them to be accountable for being late by paying PENALTIES for not following the Virginia Landlord and Tenant Act.I want a record with the Better Business Bureau that this corporation DOES NOT FOLLOW the law when it comes to refunding security deposits. I want all future customers to see that Park Properties Inc. does not follow the Virginia Law.
March 3, 2014
Better Business Bureau
Attention: ******* ******
720 Moorefield Park Drive, Suite 300
Richmond, VA 23236
RE: BBB Case #*******-Park Properties Inc.
Dear *** ******,
Park Properties Management Company reviewed the complaint issued to the Better Business Bureau in reference to a security deposit refund from *** ****** ** ******** ***** offers the following response.
The deposit refund in accordance with the Virginia Residential Landlord Tenant Act is required to be returned to the resident within 45-days of the lease termination date. Unfortunately, a clerical delay did occur in the processing of this deposit refund and we did not process the deposit in a timely manner. This was brought to our attention on 2/25/14. That same day, we processed a new check request and a full refund was mailed to the forwarding address provided on February 28, 2014. (Check # **** for $****** and Check #**** for $****** sent via *****. Tracking #************). When a Landlord fails to refund the deposit in a timely manner, the penalty is to refund 100% of the deposit. We have complied with the law and we have issued a full refund of the deposit.
Please be assured that the delay in a Resident’s Security Deposit is not the normal business practice of our company, the delay was unfortunate and regrettable. Furthermore, since we have issued the full refund check, we trust you will find that we settled this compliant in a satisfactory manner.
Regional Property Manager
Park Properties Management Company
**** **** ******* ***** ***
**************** ** *****