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BBB Accredited Business since
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Advertises Homes for Sale and Rent near all U.S. Military Bases
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A BBB Accredited Business since
BBB has determined that MilitaryByOwner Advertising, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for MilitaryByOwner Advertising, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. David Gran, President
Advertising Agencies & Counselors Real Estate Services Advertising Agencies (NAICS: 541810)
Industry TipsForeclosure Rescue
35 Walpole St
Stafford, VA 22554 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (866) 604-9126(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I signed up for the website with a agreement of $49.99 for a version that would advertise my property till Oct 31, 2014. Since signing up I have gotten spam emails and also now I have received approximately 9 calls from people from out of the country trying to send me more money then is needed to hold the property and return the remainder of the funds to them. Most of the calls are coming from people in Nigeria, which is obviously I scam.
Desired Settlement: I intially spoke to the customer representative and was asking for a full refund, but after speaking to the rep, I decided I would change my course since I had used there service for a few weeks and was asking for a partial refund equal to have half of what I paid which would be $25.00. They declined and never offered me any resolutions except they would suspend my service but it would still expire Oct 31, 2014. They also do not take any responsibility for who contacts people who list on this site. They were unwilling to meet any compromise with me
Business Response: BBB spoke with **** from the company and he stated that the consumer can choose either option to resolve the complaint, he will refund 50% or the next time the consumer would like to advertise the property, the advertising will be free.
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]