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BBB Accredited Business since 09/14/2011
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A BBB Accredited Business since 09/14/2011
BBB has determined that ServiceMaster 1st Response meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered ServiceMaster 1st Response's rating include:
- Length of time business has been operating.
Factors that raised ServiceMaster 1st Response's rating include:
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Problems with Product / Service||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||0|
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Nevada State Contractors Board
9670 Gateway Dr STE 100
BBB records show a license number of 0077578 for this company, issued by Nevada State Contractors Board. Their web address is http://www.nvcontractorsboard.com.
Type of Entity
Incorporated: July 2010, NV
Business ManagementPrincipal: Ms. Kathleen M. Boyd (President)Mr. Orlan K. Boyd Jr. (Director)
Contact InformationMr. David P. Boyd (Secretary)Mr. Ken Boyd (Business Development Manager)
Water Mitigation, Mold & Mildew Removal & Remediation, Fire Damage Restoration
Alternate Business NamesRidgeline Restoration, Inc., ServiceMaster First Response, SM 1st Response, Beacon Construction
Industry TipsMold Remediation or Repair
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Northern Nevada. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*ServiceMaster 1st Response is in this range.
Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
Additional Phone Numbers
- (775) 284-8961
- (775) 284-8962
- (775) 250-2807
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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