Business ProfileforCramer Automotive, Inc.

HORRIBLE EXPERIENCE!! Tow truck driver caused body damage on our vehicle and they lied trying to deny our claim. I feel bad that it took me so long to write this review but it is very important that I do. We have AAA so when we broke down we called for a tow. AAA sent a driver from Cramer. The tow truck driver was very nice and friendly, however he damaged our truck while trying to load it onto the flatbed. We warned the driver that the wheel was going to fall off as soon as he started moving the truck but he still tried to load it an easier way. Subsequently, the wheel did come off and was trapped up under the wheel well and caused body damage and bent our running boards. The driver then ended up placing 2x4 wood pads under the hub to slide the truck up onto the bed. (The way it should have been done the first time). THANKFULLY, I recognized there was going to be a problem so I was video tapping with my phone the whole time. I contacted AAA to make a damage report and they told me that we should go directly through Cramer to deal with getting our damages repaired. I could go on and on but we contacted Cramer several times getting the run around. Cindy (who I later learned is the owner and/or wife of) was so rude to me on the phone, raised her voice at me, and hung up on me. After Cindy hung up the phone on me, I decided that we had to contact AAA again. CRAMER DENIED ANY FAULT to AAA (unbelievable!). I had to send all of the photos and video to AAA as proof and thankfully, AAA came through for us and sent us a check to make the repairs. $2,038.00. In addition to that damage to our truck, we had to wait over an hour for the tow truck to arrive. The driver told us that he was trying to get the air conditioning fixed AGAIN. He said that they had just fixed it but it broke again. So even though we waited an hour for arrival, the A/C still was not fixed. Our two dogs, us, and the driver then had to drive two hours to Reno in 108 degree heat (after already waiting 1hour). My original thought was "unfortunate, but stuff happens". Then I realized that Cramer Automotive is actually an auto repair facility and they were the ones that couldn't fix their own vehicle!!! Yikes. I could go into so much more detail but bottom line is Cramer Automotive is not a good tow truck company OR auto repair company based on my experience. Also....... they certainly do not care about their customers or reputation. They are located in a small town so maybe there is not a lot of competition for them to be concerned about. I purposefully did not use the tow truck drivers name but it appears he still works there, which I'm glad to hear. It does however lead me to assume that AAA is the one who ended up losing the $2, 038.00, rather than Cramer fessing up and taking responsibility.