BBB Business Review

BBB Accredited Business since 11/14/2012

Benjamin Franklin Plumbing Reno

(775) 829-1776View Additional Phone Numbers5401 Longley Ln STE 12, RenoNV 89511-1816 Send email to Benjamin Franklin Plumbing Reno

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BBB Accreditation

A BBB Accredited Business since 11/14/2012

BBB has determined that Benjamin Franklin Plumbing Reno meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Benjamin Franklin Plumbing Reno's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

20 Customer Reviews Customer Reviews on Benjamin Franklin Plumbing Reno

Customer Experience Total Customer Reviews
Positive Experience 20
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 20 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
08/22/2013Problems with Product / Service | Read Complaint Details
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Complaint
I answered a post card offering a $25 service and maintenance of my hot water heater...the tech found the anode (at the time I didn't know what it was!) needed to be replaced for $265! Since I was in shock and the heater was all apart, I said go ahead and paid for it with my credit card (I didn't really have a clear choice).That night I went to Lowes website and found out that a magnesium anode was $18.95! I called them the next day and they advised I should have checked pricing sooner...can you believe it?
Product_Or_Service: free service call
Order_Number: ****
Account_Number: ******

Desired Settlement
Pay off my credit card for $265!

Consumer's Final Response
I am pleased to report that this vendor, Benjamin Franklin Plumbing has resolved the dispute by issuing a refund to me...pleased to say this doesn't happen all the time!!

**********

Industry Comparison| Chart

Plumbing Contractors

Additional Information

top
BBB file opened: 11/08/2012Business started: 07/26/2012
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Nevada State Contractors Board
9670 Gateway Dr STE 100
Reno, NV 89521-3953
(775) 688-1141
http://www.nvcontractorsboard.com

BBB records show a license number of 0077276 for this company, issued by Nevada State Contractors Board. Their web address is http://www.nvcontractorsboard.com.

Type of Entity

Corporation

Incorporated: July 2012, NV

Business Management
Principal: Mr. Gregory (Greg) S. Hawthorne (President)Mr. Charles R. Hawthorne (Secretary)

Gregory Hawthorne also owns and operates Hawthorne Plumbing, Heating and Cooling in Las Vegas, Nevada. A separate BBB Business Review for this business is available.

Contact Information
Ms. Linda Bailey
Business Category

Plumbing Contractors

Alternate Business Names
365 Home Services Company

Map & Directions

Map & Directions

Address for Benjamin Franklin Plumbing Reno

5401 Longley Ln STE 12

Reno, NV 89511-1816

To | From

LocationsX

1 Locations

  • 5401 Longley Ln STE 12 

    Reno, NV 89511-1816(775) 829-1776
    (775) 525-6687
    (775) 299-4419
    (775) 335-0215

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Northern Nevada. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Benjamin Franklin Plumbing Reno is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (775) 525-6687
  • (775) 299-4419
  • (775) 335-0215
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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As of July 30, 2013, BBB Serving Northern Nevada began including the text of consumer complaints and business responses in BBB Business Reviews for all reportable complaints against a business that are received electronically.

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Industry Tips for Plumbing Contractors

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.