BBB Accredited Business since 09/08/1993
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A BBB Accredited Business since 09/08/1993
BBB has determined that Frontier Financial Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Frontier Financial Credit Union's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Billing / Collection Issues||1|
|Problems with Product / Service||1|
|Advertising / Sales Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Frontier Financial Credit Union
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Complaint Breakdown by ResolutionAbout Complaint Details
|12/05/2013||Problems with Product / Service | Read Complaint Details|
|10/15/2013||Billing / Collection Issues | Read Complaint Details|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Nevada Division of Financial Institutions
2785 E Desert Inn Rd STE 180
Las Vegas, NV 89121-3692
BBB records show a license number of CU00023 for this company, issued by Nevada Division of Financial Institutions. Their web address is http://www.fid.state.nv.us.
Type of Entity
Incorporated: April 1985, NV
Business ManagementPrincipal: Mr. Bruce A. Rodela (CEO/President)Customer Contact: Ms. Rebecca Johnston (Director of Marketing)Mr. James Begbie (Chairman of the Board/President)Ms. Margie Bergland (Director of Branch Operations)Ms. Marsha Burgess (Secretary)Ms. Pixie Catlett (Executive Vice President)
Contact InformationMr. James Gubbels (Treasurer)
Map & Directions
Map & Directions
Address for Frontier Financial Credit Union
5200 Neil Rd
Reno, NV 89502-6503