BBB Offers Resources for Consumers to Assist Families at Fort Hood

November 12, 2009

RALEIGH, N.C. — BBB warns consumers to be cautious when finding ways to support the victims of the recent shooting at Fort Hood.

“We are fortunate to have five local military bases in Eastern North Carolina that provide wonderful support for our national military,” said Beverly Baskin, President & CEO of BBB serving Eastern North Carolina. “While we encourage support of families at Fort Hood, we want consumers to beware of where they are sending money, to ensure that their donations are truly helping those who need our support.”

Initially, supporters were encouraged to donate blood to help victims. As options for monetary donations in support of victims and their families become available, it is important to understand exactly where they are going and how those funds will be used.

BBB reminds consumers that while there are many opportunities to provide support, there may be misleading or malicious solicitors seeking to take advantage of national headlines and generous individuals. In addition, as the holiday season of giving quickly approaches, BBB suggests that all consumers remember to follow the same tips for wise giving to local charities that they would to the national charities supporting Fort Hood.

BBB offers the following tips for consumers when determining which charity to support:

  • Be cautious of appeals that are long on emotion, but short on describing what the charity will do.
  • If you contribute, do not give cash. Make a check or money order out to the name of the charitable organization, not to the individual collecting the donation.
  • Watch out for excessive pressure for on-the-spot donations or requests to send a “runner” to pick up your donation.
  • Be wary of charities that are reluctant to answer reasonable questions about their operations, finances and programs. Ask how much of your gift will be used for the activity mentioned in the appeal and how much will go toward other programs and administrative and fundraising costs.

BBB’s Charity Resources Web site provides additional information and tips to help donors give wisely.

Officials at Fort Hood have announced the following opportunities for the public to donate to various agencies on the installation honoring the Soldiers and family members affected by the mass shooting on post last week:

Fort Hood Chaplain’s Fund

Checks can be mailed to:
Chaplain's Fund Office
Bldg 44, 761st Tank Battalion Avenue
Fort Hood, TX 76544-5000

Checks should be made payable to "CTOF" (Chapel's Tithes and Offerings Fund) with a note on the memo line stating "Nov. 5 Tragedy."

Fort Hood Fisher House

Fisher House
Bldg 36015
Fisher Lane
Ft Hood Texas 76544
Call (254) 286-7927 or (254)286-7929 for more information.

American Red Cross- Heart of Texas Area Chapter

Killeen Red Cross
208 W. Ave. A,
Killeen, Texas 76541
Phone (254) 200-4400 or visit their website:

USO Fort Hood
USO Fort Hood
Building # 1871, 50th St.
Fort Hood, Texas, 76544
Phone: (254) 768-2771 or visit their website at

For more information on scams or to find a Reliability Report on a business or charity, visit

About the BBB serving Eastern North Carolina: The Better Business Bureau serving Eastern North Carolina is a 501 (c)(6) not-for-profit corporation serving 33 counties in Eastern North Carolina. The organization is funded primarily by membership dues from more than 2,900 local businesses and professional firms. The BBB promotes integrity, consumer confidence and business ethics through business self-regulation in the local marketplace. Services provided by the BBB include, reports on companies and charitable organizations, general monitoring of advertising in the marketplace, dispute resolution services, and consumer/business education programs. All services are provided at no cost to the public, with the occasional exception of mediation and arbitration. Visit

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