Shop Safely Online This Holiday Season
BBB Offers 10 Tips for Consumers to Protect Themselves
RALEIGH, N.C. (December 2, 2008) – With online holiday sales expected to jump eight percent over last year, according to a Barclays Capital forecast, many bargain hunters will be shopping via the Web. The Better Business Bureau (BBB) of Eastern North Carolina warns that scammers are again setting up shop online and is offering tips to stay safe and secure when shopping via the Web this holiday season.
“Many consumers get comfortable with online shopping as part of their everyday lives and simply don’t consider the increased threat of identity theft or unscrupulous retailers during the holiday season,” says Beverly Baskin, president and CEO of the Better Business Bureau of Eastern North Carolina. “Although the online environment is a trusted marketplace, it also opens the door for scammers to take advantage of individuals.”
One BBB report references a scam operating through the web sit superbargainland.com. Consumers across the U.S. and Canada complain of paying for game consoles such as Playstation3s, Wiis, and Xboxes but never receiving the items. This site requires shoppers to pay via a money wire service, making the money impossible to recover.
To help consumers prevent being taken in by unscrupulous online retailers, scammers and hackers, BBB offers the following 10 tips:
- Protect your computer – A computer should always have the most recent updates installed for spam filters, anti-virus and anti-spyware software, and a secure firewall.
- Use trustworthy Web sites – Shoppers should start with BBB to check on the seller’s reputation and record for customer satisfaction. Always look for a “trustmark” from BBBOnLine and click on that seal to confirm that it’s valid.
- Trust your gut – Offers on Web sites and in unsolicited e-mails can often sound too good to be true. Consumers should always go with their instincts and not be afraid to pass up a “deal” that might cost them dearly in the end.
- Beware of phishing – Legitimate businesses do not send e-mails claiming problems with an order or an account to lure the “buyer” into revealing financial information. If a consumer receives such an e-mail, BBB recommends picking up the phone and calling the contact number on the Web site where the purchase was made to confirm that there really is a problem with the transaction.
- Confirm your online purchase is secure – Shoppers should always look in the address box for the “s” in https:// and in the lower-right corner for the “lock” symbol before paying. If there are any doubts about a site, BBB recommends right-clicking anywhere on the page and select “Properties.” This will let you see the real URL (Web site address) and the dialog box will reveal if the site is not encrypted.
- Pay with a credit card – It’s best to use a credit card, because under federal law the shopper can dispute the charges if he or she doesn’t receive the item. Shoppers also have dispute rights if there are unauthorized charges on their credit card, and many card issuers have “zero liability” policies under which the card holder pays nothing if someone steals the credit card number and uses it.
- Keep documentation of your order. After completing the online order process, there may be a final confirmation page or the shopper might receive confirmation by e-mail – BBB recommends saving a copy of the Web page and any e-mails for future reference and as a record of the purchase.
- Check your credit card statements often – Don’t wait for paper statements; BBB recommends consumers check their credit card statements for suspicious activity by either calling credit card companies or by checking statements online regularly.
- Know your rights – Federal law requires that orders made by mail, phone or online be shipped by the date promised or, if no delivery time was stated, within 30 days. If the goods aren’t shipped on time, the shopper can cancel and demand a refund. There is no general three-day cancellation right, but consumers do have the right to reject merchandise if it’s defective or was misrepresented. Otherwise, it’s the company’s policies that determine if the shopper can cancel the purchase and receive a refund or credit.
For more advice on staying safe online this holiday season, and to see reports on thousands of online retailers, go to www.bbb.org.