BBB Accredited Business since 11/23/2011
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Strutmasters is a company founded in 1999 by Chip Lofton. Specializing in Air to Non-Air Suspension Conversion kits, Strutmasters has become an industry leader in the world of suspension.
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A BBB Accredited Business since 11/23/2011
BBB has determined that Strutmasters, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Strutmasters, LLC's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 17 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Guarantee / Warranty Issues||3|
|Problems with Product / Service||14|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Total Closed Complaints||17|
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Strutmasters, LLC
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Type of Entity
Limited Liability Company
Contact InformationPrincipal: Mr. Chip Lofton (Managing Member)Customer Contact: Mr. Scott Beaddles (Customer Service Manager)Mr. Lou Marlest Mr. Angelo Martello (Sales Manager)Mr Randy Pettitt (Vice President of Marketing)
Number of Employees
Wholesale Auto Part Manufacturers, Auto Repair Equipment Providers, Shock Absorber Suppliers
Products & Services
Strutmasters, LLC provides both replacement car air suspension parts, including air springs, air struts, compressors, and dryers, and packages that convert your car's air suspension to a standard suspension. Exclusively built with Eibach springs.
Hours of OperationMon: 08:00 AM to 08:00 PMTue: 08:00 AM to 08:00 PMWed: 08:00 AM to 08:00 PMThu: 08:00 AM to 08:00 PMFri: 08:00 AM to 08:00 PMSat: 08:00 AM to 08:00 PMSun: Closed
Refund and Exchange Policy
Strutmasters LLC (Company) warrants to the original retail purchaser that each new Company product purchased from an authorized Company dealer shall be free from defects for the periods listed below, when used on private passenger cars and light trucks for personal use under normal operating conditions.
Company's limited "Lifetime" warranty means for as long as the original retail purchaser owns the vehicle on which the Company's products were originally installed.
What Is Covered By This Warranty?
This warranty covers defect in material and workmanship in the Strutmasters product. Company's sole and exclusive obligation under this warranty is limited to the exchange/replacement of a defective Strutmasters product in accordance with this limited warranty.
What Is Not Covered By This Warranty?
This warranty does not apply to conditions caused by normal wear and tear nor to Strutmasters products that have been:
altered, modified, reworked, improperly applied or installed,
installed on vehicles for commercial, off-road, or racing purposes, and
damaged due to vehicle modifications or accident.
The cost of any removal and installation of a replacement Strutmasters product is not included. Any and all electronic devices are warranted for 90 days. Company will sell new electronic devices as requested. The cost of transportation for shipment of a replacement product is not covered by this warranty. Strutmasters warranty is in lieu of and excludes all other warranties express, implied, statutory, or otherwise created under applicable law, provided however, that any warranty of merchantability and any warranty of fitness for a particular purpose are limited to the limited warranty periods set forth herein for the products. Strutmasters shall not be liable for direct, indirect, special, incidental or consequential damages of any nature whatsoever. Purchasers' sole and exclusive remedy under this warranty shall be limited, at Strutmasters exclusive discretion, to
-replacement of any defective product, or
-a refund of the purchase price of the Strutmasters product.