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          Aquafeel Solutions has 1 locations, listed below.

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            Business ProfileforAquafeel Solutions

            Water Treatment Equipment
            BBB accredited business

            At-a-glance

            Customer Reviews

            2.71/5stars

            Average of 14 Customer Reviews

            Customer Complaints

            17 complaints closed in last 3 years

            12 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/13/2018

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Aquafeel is an organization committed to providing clean and safe drinking water to our communities, while facilitating money savings and promoting sustainability and health.

            Business Details

            BBB File Opened:
            5/30/2013
            Years in Business:
            16
            Business Started:
            9/1/2007
            Business Incorporated:
            9/20/2007
            Accredited Since:
            9/13/2018
            Type of Entity:
            Corporation
            Alternate Business Name
            • Diamond Perfection, Inc.
            Contact Information

            Principal

            • Cesar Angulo, CEO/Owner

            Customer Contact

            • Cesar Angulo, CEO/Owner
            Additional Contact Information

            Fax Numbers

            • (919) 790-5476
              Primary Fax

            Phone Numbers

            Customer Complaints

            17 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/27/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I have been trying to Contact Aquafeel Solutions for more than one month. The water filter unit they installed in my house is leaking. They claimed to have limited warranty in their water filter. However, they don't offer customer service or maintenance to their customers. Their inbox is full all the time and there is no customer service representative to assist their customers. Not sure what to do, I have paid for this filter more than 7Kusd and I cannot even get a hold for no one at this company. Not sure what to do next to be able to receive support from their technical stuff,
            Read More

            Customer Reviews

            14 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Katherine T

            1 star

            03/02/2024

            Re: Contract Cancellation Dear Aquafeel Solutions CEO,I'm writing to cancel all contracts with Aquafeel Solutions immediately.On March 2, 2024, between 11:30 am and 1:30 pm, ************************************** visited to demonstrateCancellation of Contract for Aquafeel Solutions Services

            Aquafeel Solutions Response

            03/04/2024

            Good Morning Ms./*****************, my apologies but I do not understand what you are trying to communicate. If you are trying to cancel an active contract that you already signed please contact ******************** as they are the ones who your contract is with. If you are not currently an active customer and want to cancel a scheduled demo, please contact the vendor your demo is with. If you are a soon to be customer who no longer wishes to proceed with your application process please call the main office. ************

            Thank You

            Local BBB

            BBB of Eastern Carolinas

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