Business ProfileforJ.T. Auto Group

Purchased a vehicle, I was told by the sales rep that all their vehicles get serviced and detailed. I took it home, a few days later it started giving me issues. I opened the hood to check to see what was going on. I noticed all the fluids were beyond low, checked the oil and noticed it was black. I took it to shop, because why would I trust them to do a service when they told me it was done. The shop conducted a service, the spark plugs and cords needed to be replaced. Then the car died completely on me. They couldn't figure out what the issue was and all what was left to do was to replace the key. I decided to reach out to JT, since it hadn't been 30 days since my purchase. At the end of the day they were able to replace the key, however the processes was terrible. Each day turned into an additional day. I would have to call to follow-up, my last conversation I attempted to express my frustration and the receptionist at the service department replied with "next time do your homework and don't buy this type of car." I went into the dealership to try to talk to the store manager about my experience and the comments that were made by the other employee. He avoided me for a bit until he finally decided he would allow me to talk to him. He immediately had an attitude. He would cut me off and not let me speak only to say comments of "common sense" and "your car is blocking my dumpster from getting picked up." After going back and forth he finally told me "I am done talking." This was the absolute worse customer service experience that I have ever encountered by any business.