BBB Accredited Business since 01/01/2003
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A BBB Accredited Business since 01/01/2003
BBB has determined that CarMax, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
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BBB Complaint Information
Find aggregate BBB complaint information for CarMax , Inc.. BBB located in Richmond, VA has the full report as that BBB handles all complaints for CarMax , Inc..
This firm is headquartered at 12800 Tuckahoe Creek Pkwy, Richmond, VA 23238.BBB file opened: 12/01/1994Business started: 02/01/1956Business started locally: 01/01/1994
Type of Entity
Incorporated: February 1994, VA
Contact InformationPrincipal: Mr. Thomas J. Folliard (President/CEO)Customer Contact: Ms. Michelle Stone (Paralegal)Mr. Keith D. Browning (Exec Vice President/CFO)Mr. Richard L. Sharp (Chairman)Ms. Lisa K. Van Riper (Director, Public Relations)
Number of Employees
Used Car Dealerships
Products & Services
The used car retailer buys, reconditions, and sells cars and light trucks at more than 40 retail units in some 15 states, mainly in the Southeast and Midwest; CarMax also operates some 15 new-car franchises (mostly at the same locations as the used-car dealers).