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BBB Accredited Business since 06/27/2012

Research Square LLC

Phone: (919) 704-4253Fax: (919) 287-2439601 West Main Street, Suite 102, DurhamNC 27701 Send email to Research Square LLC

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Description

American Journal Experts (AJE) helps the global scientific research community overcome communication barriers to publication. AJE provides a suite of manuscript services for researchers, but also partners with journals, publishers and universities.

BBB Accreditation

A BBB Accredited Business since 06/27/2012

BBB has determined that Research Square LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Research Square LLC's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Research Square LLC

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

top
BBB file opened: 02/05/2007Business started: 06/01/2004
Type of Entity

Limited Liability Company

Contact Information
Principal: Mr. Shashi Mudunuri (CEO)Customer Contact: Ms. Rochelle Cupelli (VP, Finance)Ms. Jenny Evans (Director, Support)Ms. Lisa Pautler (Director, Marketing)Ms. Betsy Rack (Marketing Manager)
Number of Employees

102

Business Category

Translators and Interpreters, Editors, Publishing Consultants

Products & Services

American Journal Experts (AJE) provides English language editing, field-specific translation, manuscript formatting, and figure preparation to international researchers publishing in scholarly journals. AJE helps researchers get published.

Refund and Exchange Policy

Per the company, "AJE provides a guarantee for Editing services. Publication is a subjective process, so we are not able to guarantee that you will be published after you use our services. We do guarantee that we will re-edit your paper for free if it is rejected by a journal for reasons of English language alone".

Alternate Business Names
American Journal Experts, LLC, JournalGuide, Rubriq, AJE

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.