Business ProfileforAce Towing & Recovery

This is a continuation complaint from case# ********. On 10 February 2023, I called my insurance company to get roadside assistance with a vehicle I had in impound. I arrived at Ace Towing & Recovery somewhere between 1-1:30pm. I paid the fees to release my vehicle. My roadside assistance hadn't arrived yet. So, I called him. He answered and said, he was 4mins out. I went back in the office to tell the rep to bring my vehicle to the street so it could be loaded on the flat bed. At that time, roadside assistance arrived. The rep from the towing company used a forklift to drag my vehicle to the street. He dropped it off and went back through the gate to the impound. The driver and I proceeded to take pictures of my vehicle. My vehicle's top was crushed on the rear right and left pillow, on front of the gas lid, on top of the passenger door, on top of the hood, and the two back wheels had curb rash. Once the driver got my car back home and off loaded it, I opened the hood and found that Autohaus had just completely tore my engine up. They replaced the timing belt. But the timing belt cover was missing, and they left the belt to the water pump and alternator hanging. The front bumper had a little crack in the middle. However, they finished tearing the front spoiler up from loading and offloading my vehicle on tow trucks. My guess was the vehicle was damaged by a combination of Autohaus towing the vehicle to Ace Towing or Ace Towing damaged my vehicle while it sat in impound. I know for sure Autohaus tore the engine up and left it as is. See attachments and receipts. Thanks for your cooperation to this matter.