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BBB Accredited Business since 01/01/1987
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A BBB Accredited Business since 01/01/1987
BBB has determined that Firestone Tire & Service Centers meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Firestone Tire & Service Centers' rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 13 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||12|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Total Closed Complaints||13|
This firm is headquartered at 50 Century Boulevard in Nashville, TN 37214, 615-872-5000. It's Retail Division is headquartered at 333 East Lake Street in Bloomingdale, IL 60108, 630-259-9000.BBB file opened: 03/01/1988Business started: 01/01/1900
Type of Entity
Incorporated: November 2001, DE
Contact InformationPrincipal: Mr. Joe Appelmann (President)Customer Contact: Mr. Paul Halla (District Manager)Mr. Robert Ayers (Manager)Mr. Christopher Clausen (Manager)Mr. Miles Cotillier (Manager)Mr. Eduardo Coto (Manager)Mr. Bobby Culver (Manager)Mr. James Dunford (Manager)Mr. Kenneth Garmane (Manager)Mr. Barry High (Manager)Mr. Alex Kolosiwsky Mr. Carnell Lunsford (Manager)Mr. Dave McDonald (Manager)Mr. Paul Morton (Manager)Mr. Charlie Murphy (Manager)Mr. Rick Neely (Manager)Mr. Rickie Pate (Manager)Mr. Reginald Reid (Manager)Mr. Greg Williamson (Manager)
Number of Employees
Tire Dealers, Tire Manufacturers, Battery Supply Companies, Tire Repair, Tire Repair Shops, Muffler and Exhaust System Suppliers, Brake Shops, Auto Repair - Maintenance, Auto Repair - Tune-Up, Auto Repair Services, Inspection Stations, Shock Absorber Suppliers, Battery Repair Companies
Products & Services
Firestone Tire & Serive Centers operates a chain of more than 1,700 company owned automotive tire & service stores throughout the United States. They offer new car and truck tires and services.
Alternate Business NamesExpert Tire, Mark Morris Tire, GCR Tire Center, Firestone Commercial & Farm Stores
Industry TipsCar Service
The Hail Season is Here
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Eastern North Carolina. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Firestone Tire & Service Centers is in this range.
Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
Additional Phone Numbers
- (800) 274-1344
- (800) 367-3872
- (919) 781-0430
- (919) 781-0431
- (919) 782-8290
- (919) 647-9742
Additional Fax Numbers
- (252) 972-0925
- (919) 489-8034
Additional Email Addresses
BBB Complaint Process
What is BBB Advertising Review?
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.