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Phone: (919) 890-0000

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
05/13/2016Billing / Collection Issues | Read Complaint Details
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Complaint
****************** billed us for calls after our account balance ran out. They over billed for the cost of the calls by 4X any other carriers prices.
Our account is a prepaid account and no credit was ever extended nor did we apply for any credit. We kept our balance at 50.00 for the purpose of not taking huge losses due to toll fraud. It was our intention to only be able to lose up to 50.00 in the event of fraud. ****************** allowed our account to go over the 50.00 and subsequently billed us for 657.28 and is demanding full payment even though its not warranted. They will take no responsibility of any kind for the incident. Despite my many phone calls no one from management will return any of my calls or request to make any arrangements to resolve this matter.

Desired Settlement
Full Credit at this time.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.