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Eastern North Carolina

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Consumer Complaints

This Business is not BBB Accredited

Ion Technology Support, Inc

Phone: (919) 389-1770Fax: (866) 240-6718

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
09/24/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Delayed completion of repair

Complaint: Has taken over 1 year to repair a Varian Gas Chromatograph that we already paid to have repaired!
Will not return our piece of machinery that we already paid to have him repair over a year ago. Will not return phone calls or emails. We are going to have to report the instrument stolen if this is not resolved.

Initial Business Response
The GC has a defective flow controller which needs to be replaced. The part is $3,900.00. The customer previously disclosed that he did not want to spend that kind of money for the part. He bought a part off of eBay for us to try, but it was not compatible. We have exhausted all forms of repair for the flow controller. The only option is complete replacement. We have searched continuously for a used replacement with no success. The customer has never received a bill from us for this work, and he has not paid for anything. All of his claims about bills and money are completely false. He phoned me three weeks ago and asked for an explanation. I explained where we were at with the flow controller. I told him that if he wanted it repaired, we would have to buy a new flow controller. He told me to get the part and get the GC repaired. We have gotten the part ordered and are expecting delivery this coming week. Furthermore we did not start the install on this system until January 2013.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

Industry Comparison| Chart

Scientific Instrument Suppliers, Lab Equipment Suppliers

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.