Sales representative did not disclose that an annual renewal was necessary for warranty. He said that the $500 price covered everything for 5 years.
On or about 29Mar2013, I contacted Clegg Termite and Pest Control (CTPC) in regards to monthly pest treatment as well as ************ Termite Treatment at a rental property I own at ***** ***** ***** in Greenville, NC XXXXX. I talked to one of their salesman, I believe his name was John. He told me that a 5-year Preventative Termite Treatment was $500. I reiterated saying "So for $500 dollars, y'all come out and spray, and then if anytime in five years I see signs of termites, y'all come and treat?" He responded with a simple yes. He never mentioned that the $500 dollars was for the initial spray, and then it would be an additional $100 per year for years 2-5 to keep the five year warranty.
We did not set a time up for CTPC to treat the property, so on 05June2013, '****' again contacted me, and we had an identical conversation to the one in March. I asked him the exact same question pertaining to the warranty and payments involved. He never mentioned that the $500 was for the initial spray, and then it would be an additional $100 annual fee for years 2-5 to keep the five year warranty. All he said was that the $500 included service and a 5 year warranty. I never signed any documentation; all communication was by word of mouth. I authorized a $500 treatment for a Preventative Termite Treatment with a 5-year warranty included on 05June2013. This conversation lasted under 1 minute. I have my call records to prove if necessary. I now realize that he did not explain the full details of the service agreement.
On 24June2013, I contacted the Greenville office with a question regarding the bill I had received the week prior. The bill was a $500 charge with a 1-year warranty. This was different than the 5-year warranty that had been described on the phone. The receptionist then informed me (for the first time I had heard of it) that there was a $100 annual renewal fee to get the 5-year warranty. I told her that I was never informed of the annual renewal fee. I told her that I believed the salesman I talked to was ****. I also stated that I was not going to pay the bill until I was reached and I could talk to the salesperson that misinformed me, whether intentional or unintentionally, that there was an annual fee. I have yet to hear back from CTPC as of 30June2013, and will call them tomorrow in a second attempt to settle this matter out of court.
On 25June2013 I received the contract in the mail (it was mailed 21June2013) detailing the information that the receptionist first informed me of the day before. The contract is not signed by me. The first time I saw the contract in full was when I received it in the mail on 25June2013. Legally, they should have read me the whole contract and explained all charges in full before doing any work on my property.
I do not plan on paying this bill in full until this matter is resolved. I believe 100% in paying for services rendered, and am not trying to rip anyone off. I plan on taking this issue to court if not resolved. Although I will likely pay more for a lawyer and court costs as compared to just paying the annual fee, I feel if no one stands up to this type of business practice it will continue.
Lastly, I am a physician in the US military, so I hope when it comes down to my word against theirs I will have some credibility due to the oaths I've taken and the role I play in our country.
Thank you for your time.
Because the original agreement that they gave me on the phone was $500 for 5 years, this comes down to $100/year. Therefore, I am willing to pay $100 for the treatment Clegg's in Greenville has already done on my property (at ***** ***** ****** Greenville XXXXX) with a 1 year warranty. The reason I am not seeking the 5 year warranty anymore is because I have received dishonest service and would like to give my business to another company when this year is up.
Consumer's Final Response /* ****** *** *********** */
***** from Clegg's has contacted us and has agreed to do the service on our house that was originally discussed --$500 for 5 years of warranty service with no renewal fee each year. We appreciate his cooperation and customer service driven response to us in regards to this miscommunication. This issue that we had with Clegg's Pest Control of Greenville has been resolved.