Business ProfileforClegg's Termite & Pest Control, Inc.

On November 29, 2022 an exterminator was supposed to come to my house to spray for a monthly spray and he never arrived but lied and said he sprayed the outside of my house I was up since 6 o’clock in the morning with the door open waiting for him and I also have motion detected cameras and informed this to customer service that day and was told I would not be charged for the month of November or December since the guy lied it is now December the guy came and sprayed the inside not the outside which I pay for both inside and out and on the website it still shows that I was being charge for November so I called customer service and they tried to make it seem like I was lying I even had to send them the videos of no one being there and then she made excuses saying that I needed to send them an hour long video which was not possible because again it is a motion detected camera, and if he doesn’t show up, there’s no motion then I asked to speak to a supervisor was not transferred over to a supervisor. The phone got handed to the same lady that was trying to say that I was lying or I was deleting video footage and told me that she spoke with her supervisor and that I am not going to be charged the $47 but they will no longer be doing business with me because I was yelling at her . The problem isn’t about the $47 the problem is no one came to my house, but straight up, lied and said that they did, and even though I showed video camera footage that no one was showing up, I was still being accused of lying. I feel like instead of me having to prove that their worker didn’t come to do their job, they should’ve had their worker prove that they actually did a job because he didn’t I even told the customer service lady I don’t mind paying for December because he came and sprayed at least the inside of the house but I’m telling you he didn’t come November. I have no reason to lie every time they’ve come before I’ve paid on time. This was degrading and ridiculous

We apologize for the inconvenience suffered in a missed appointment with our technician in November. We did arrange for and completed a call back service at no charge to you in December for the completion of the November service. You were not charged for a December service. It was ultimately your abuse of our customer service reps that lead to the cancellation of your account. We have removed the charge of $47.00 for the November service leaving you with a $0.00 balance. We wish you well in your search for a pest control provider.