Business ProfileforSteven Roper, Inc.

On Tuesday January 3, I booked a job with this company. I needed furniture moved from one room to another and I needed a few pieces of junk hauled away. The biggest piece that I needed hauled away was a ****** Elliptical that weighs in excess of 400 pounds. When I scheduled my appointment on January 3, I let the coordinator know this and she said the crew would take it apart and move it that way. My appointment was confirmed for Saturday January 7 with an arrival window of 3pm-5pm. On January 7, I called for an ETA at 4pm. I was told the crew's previous job was taking much longer than expected, but they would arrive by 5pm. I got another call at 4:50pm saying that the crew would not be able to come after all because the previous job was "just too big" and it was "getting dark out." When I expressed my extreme displeasure at being told last minute that no one was coming, a team was sent out to my house. They arrived at 5:30pm and had no idea that I needed an elliptical machine moved. They had no tools with them and told me they couldn't move it with a team of less than 6 men (there was only 3 of them). I emailed the company on January 9 to let them know of my dissatisfaction and to inquire as to how they would fix the issue. I received an email from the customer service on Monday January 9, assuring me that a manager from that branch would contact me. I never heard from the Raleigh office. I had to reach out to them myself on Tuesday January 10 via phone. I spoke with ****** at 12:38pm and she said that the elliptical should have been picked up on Saturday and she would do some "investigating through ******" and get back to me about how and when they would come and get the elliptical. ****** never called me back. I called on Thursday with no success. I spoke with the office manager on Friday January 13 and she said ****** was on the phone but would call me right back. It is Tuesday January 17 and I still have heard nothing from anyone in this company.