BBB Business Review
BBB Accredited Business since 07/31/2003
Excel Moving & Storage, Inc.
Phone: (919) 873-9235Fax: (919) 873-9254View Additional Phone Numbers2612 Discovery Dr, Raleigh, NC 27616-1817 Send email to Excel Moving & Storage, Inc.www.excelms.com
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BBB Accreditation
A BBB Accredited Business since 07/31/2003
BBB has determined that Excel Moving & Storage, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Excel Moving & Storage, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
| Complaint Type | Total Closed Complaints |
|---|---|
| Billing / Collection Issues | 1 |
| Delivery Issues | 1 |
| Problems with Product / Service | 2 |
| Advertising / Sales Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 4 |
Read Complaints | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topLicensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
North Carolina Utilities Commission4326 Mail Service Center
Raleigh, NC27699-4326
(919) 733-9277
http://www.ncuc.net
BBB records show a license number of C-731 for this company, issued by North Carolina Utilities Commission. Their web address is http://www.ncuc.net.
Type of Entity
Corporation
Incorporated: October 1997, NC
Contact Information
Primary Contact: Mr. Jody C. Hatley (President)Complaint Contact: Mr. Jeff Hatley (Director)Number of Employees
10
Business Category
Movers
Products & Services
Excel Moving & Storage, Inc. provides moving and storage for small to very large commercial and residential customers on a local, national, and international level with logistic services and warehousing.
Industry Tips
Moving In North CarolinaPlanning a Cost-Effective Move
Relocating Across State Lines? Know Your Rights and Responsibilities
Spotting Rogue Movers Before They Have Your Goods
Tips on Renting a Self-Storage Unit
LocationsX
1 Locations
-
2612 Discovery Dr
Raleigh, NC 27616-1817(919) 532-1979
(919) 873-9235
(919) 532-1970
(919) 532-1999
(919) 532-1988
(919) 532-1978
(919) 532-1967
(919) 532-1900
(919) 532-1998
(919) 532-1980
(919) 532-1983
(919) 532-1986
(919) 532-1995
(919) 532-1990
(919) 532-1966Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Eastern North Carolina. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Excel Moving & Storage, Inc. is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Phone Numbers
- (919) 532-1979
- (919) 532-1970
- (888) 275-5900
- (919) 523-1968
- (919) 532-1999
- (919) 532-1988
- (919) 532-1978
- (919) 532-1967
- (919) 532-1900
- (919) 532-1998
- (919) 532-1980
- (919) 532-1983
- (919) 532-1986
- (919) 532-1995
- (919) 532-1990
- (919) 532-1966
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Movers
Moving In North CarolinaPlanning a Cost-Effective Move
Relocating Across State Lines? Know Your Rights and Responsibilities
Spotting Rogue Movers Before They Have Your Goods
Tips on Renting a Self-Storage Unit
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.