BBB Accredited Business since 07/11/2013
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ChannelAdvisor provides cloud-based e-commerce solutions that enable retailers and manufacturers to increase the scale and profitability of their global sales through dozens of online channels including Amazon, Google, eBay and more.
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A BBB Accredited Business since 07/11/2013
BBB has determined that ChannelAdvisor Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised ChannelAdvisor Corporation's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 38 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||10|
|Billing / Collection Issues||9|
|Problems with Product / Service||19|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||38|
Customer Reviews Summary Read customer reviews
7 Customer Reviews Customer Reviews on ChannelAdvisor Corporation
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||7 Customer Reviews|
Type of Entity
Incorporated: June 2001, DE
Contact InformationPrincipal: Mr. David Spitz (CEO)Customer Contact: Ms. Melissa Sargeant Mr. Greg Ives (Customer Support Dir.)Ms. Sarah O'Dea (Sr. Manager, Corp. Communications)
Number of Employees
Internet Service Providers, Software Developers
Products & Services
Through automation, analytics and optimization, ChannelAdvisor leverages a single inventory feed to more efficiently list and advertise products online, connecting suppliers with shoppers to increase sales.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview