BBB Business Review

What is a BBB Business Review?

BBB Accredited Business since 07/11/2013

ChannelAdvisor Corporation (Headquarters)

Phone: (866) 264-8594Fax: (866) 225-3085View Additional Phone Numbers3025 Carrington Mill Blvd STE 500, MorrisvilleNC 27560-5442 Send email to ChannelAdvisor Corporation



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

ChannelAdvisor provides cloud-based e-commerce solutions that enable retailers and manufacturers to increase the scale and profitability of their global sales through dozens of online channels including Amazon, Google, eBay and more.

BBB Accreditation

A BBB Accredited Business since 07/11/2013

BBB has determined that ChannelAdvisor Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Find a Location

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised ChannelAdvisor Corporation's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 38 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

38 complaints closed with BBB in last 3 years | 16 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues10
Billing / Collection Issues9
Problems with Product / Service19
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 38

Customer Reviews Summary Read customer reviews

7 Customer Reviews Customer Reviews on ChannelAdvisor Corporation

Customer Experience Total Customer Reviews
Positive Experience 6
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 7 Customer Reviews

Additional Information

top
BBB file opened: 02/20/2002Business started: 06/02/2001
Type of Entity

Corporation

Incorporated: June 2001, DE

Contact Information
Principal: Mr. David Spitz (CEO)Customer Contact: Ms. Melissa Sargeant Mr. Greg Ives (Customer Support Dir.)Ms. Sarah O'Dea (Sr. Manager, Corp. Communications)
Number of Employees

688

Business Category

Internet Service Providers, Software Developers

Products & Services

Through automation, analytics and optimization, ChannelAdvisor leverages a single inventory feed to more efficiently list and advertise products online, connecting suppliers with shoppers to increase sales.


Customer Review Rating plus BBB Rating Summary

ChannelAdvisor Corporation has received 4.8 out of 5 stars based on 7 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.