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Consumer Complaints

BBB Accredited Business since 05/08/2014

Village Design Group, Inc.

Phone: (910) 692-1000

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
06/22/2015Billing / Collection Issues | Read Complaint Details
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Complaint
Village Design Group (VDG) knowingly entered into an agreement to renovate my home. VDG was not licensed properly and invoice has arbitrary numbers
VDG entered into a contract to renovate my home without a proper license to properly execute said contract. Contract stated renovation would cost 70k+. VDG knew their license was only good up to 30k. In our initial meeting to review the scope of the project, VDG stated their willingness to be open and transparent with the client. However, they never brought up the fact that their licence didn't cover the scope of the project. This fact was a huge factor in delaying my project by many months. It cost me additional money in rent, moving fees, and other, expenses, etc...


Their final invoice has arbitrary numbers without any supporting documentation. Demo fees are in excess of 11,000. Their is no supporting invoices from sub-contractors to back up their invoice.

Given the fact they were less than honest about their license, I have reason to second guess their final invoice. Additionally, VDG submitted another invoice to the new contractor requesting 4,165.00 in design fees. This conflicts with their original proposal of 1,000.

Desired Settlement
I am requesting an explanation of charges and a billing adjustment once final and legitimate invoices are received.

Business Response /* ****** ** *********** */
Attached is my original invoice detailing the labor costs submitted to Mr.
********** mortgage company ***** ****** on November 11, 2014. The bank withheld 10% of that amount as retainage of the first draw until the project was completed. The scope of the project changed early on from a remodel to extensive renovations which required me to recommend the services of a contractor that resides in my building. At that point extensive work was done that required all new sheetrock, wiring, plumbing, windows and even a master suite room addition. He has already refused to pay me my professional fees for the original designs and floor plans (over $4,000) so I don't see how he can complain about anything. My invoices were all submitted through the contractor who included them in his draw request.
This invoice was "approved" months ago and as proof they paid this invoice minus the retainage.

As a side note, the contractor has placed a lien on the property and is also withholding the Certificate of Occupancy from Mr. ******** due to his inability to pay for the work that has been completed.

Thank you for your assistance with this matter.

Sincerely,
***** L. *****

VILLAGE DESIGN GROUP INC
XXX-XXX-XXXX


Consumer Response /* ****** ** *********** */
To follow up on the points laid out above:

1. The original invoice does not have any supporting documentation to validate the charges. I am requesting supporting documentation, because I do not believe her invoice to be accurate. Included in this invoice is a "charge for 5,000" that is actually money I fronted to start the project, yet that number is showing as a charge.

2. I have a copy of the original proposal from VDG quoting me $79,650.00 for the renovation. While changes did occur, the original proposal was still well above 30,000 that was the limit of her license.

3. "He has already refused to pay me my professional fees for the original designs and floor plans (over $4,000)." In the proposal dated September 5, 2014, VDG states design fees to be "$1,000 CAD drawings, rendering and renovation plans."

4. "My invoices were all submitted through the contractor who included them in his draw request." This statement is not entirely accurate. The contractor also asked her for supporting documentation to validate her invoice, that supporting documentation has not been received.

5. This invoice was "approved" months ago and as proof they paid this invoice minus the retainage. After further inspection, I believe their to be faults in this invoice and want to discuss in detail the charges. I want to see sub-contractor receipts. Additionally, I believe I was erroneously charged 5,000 (my advance to VDG).

6. A lien has been placed on the property and I am still awaiting the Certificate of Occupancy. However, this is not due to my inability to pay for the work that has been completed. It is because the contractor has to finish the punch list. In my meeting with the contractor we reviewed all overages and I am prepared to pay once all remaining punch list items are complete. Additionally, in this meeting, the contractor voiced his concern about VDGs final invoice and stated their is no supporting documentation to her final invoice.

7. I am requesting AGAIN that the contractor meet with me to discuss her final invoice in detail. I want to see supporting receipts.

Final Business Response /* ****** *** *********** */
Village Design Group takes the input and feedback from our clients very seriously... as you can see by the email we sent directly to you with our offer of resolution. We continually strive to improve our business as one of the largest interior design firms in the state. For over 33 years we have helped clients with home décor, paint selections, furnishings, remodeling and construction oversight for both residential and commercial interior design. The objective of our team was to help save and restore a historic home in the Village of Pinehurst. Thankfully that has been accomplished. We sincerely hope that you enjoy your new home and we truly wish you much happiness there.

Industry Comparison| Chart

Interior Decorators, Interior Decorator Supply Stores, Property Management Companies, Interior Designers - Commercial, Interior Designers, Home Décor, Accessories & Gifts - Online Retailer, Home Accessories, Bathroom Remodelers, Kitchen and Bath Designers, Kitchen Remodeling, Kitchen and Bath Remodelers

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