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Find a Location

Pro Service LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforPro Service LLC

    Heating and Air Conditioning

    Additional business information

    Additional Info:
    Mail sent to the business on 05/05/2022 was returned by the U.S. Postal Service.
    See all additional business information

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    The Air Zone Service Co LLC offers residential and commercial heating and air conditioning installation and service.

    Business Details

    Location of This Business
    3600 Doyle Rd, Zebulon, NC 27597-8348
    BBB File Opened:
    8/31/2010
    Years in Business:
    16
    Business Started:
    1/1/2008
    Business Incorporated:
    6/3/2013
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 32208 for this business, issued by North Carolina State Board of Examiners of Plumbing, Heating & Fire Sprinkler Contractors

    These agencies may include:

    North Carolina State Board of Examiners of Plumbing, Heating & Fire Sprinkler Contractors

    1109 Dresser Ct

    Raleigh NC 27609

    (919) 875-3612

    https://nclicensing.org/

    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • The Air Zone Service Company, LLC
    Contact Information

    Principal

    • Mr. Kenneth L. Pridgen, Managing Member

    Customer Contact

    • Mr. Kenneth L. Pridgen, Managing Member
    • Mr. Steven B. Burchette, Service Technician
    Additional Contact Information

    Fax Numbers

    • (919) 562-7796
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/15/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    ******* was completely rude, unprofessional and dishonest in his approach to work and was aggressive and combative when coming into my home. I reached out to him to receive a quote to install a new HVAC system for the second floor in my home on 8/02/2022. It was working at the time and my partner and I wanted to replace it before it went out on its own. His website states that his quote and estimates are free. We decided to go with a different contractor and had the new unit installed on 9/28/2022. I emailed him to follow up on this new work to receive his feedback and get a second opinion on other things on 11/23/2022. He was notified that we choose a different contractor and was informed that we just wanted a second opinion. He replied on 11/26/2022 stating that he would call but never did. I sent a second email on 12/14/2022 and text to his mobile phone to see if he was still available to come check it and he agreed and stated that he would come by in the morning of 12/15/2022. ******* arrived at my home at 930am. He immediately stated that I was dishonest, he wasted his time coming out to provide a quote and that we just went with the cheapest option. He asked why I did not go back to the original installer since most have a warranty and I repeated that I just wanted a second opinion and another set of eyes. He then accused me of "going with just the cheapest option" and that the other contractor was unlicensed. After looking at the new unit he stated that there were items on the unit not tied down and not insulated and that he was going to report the work to the board. He then stated again that he wanted honesty from me and reported he would not be doing any work on this. He repeated again that he came out to my property to give me a quote which is apart of his job and apart of the bidding process on a project. He then zoomed off in his van on a residential street endangering my neighbors. He then left my upstairs thermostat to 77 degrees without informing us.

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB of Eastern Carolinas

    BBB Reports On

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