Business Profilefor72 Degrees Heating & Air Conditioning

I have a three year old package unit for my home that was installed by 72 Degrees just before I purchased my home in 2019. The system worked well until late August 2022. While there was a rare circumstance that a low voltage wire arched and created a refrigerant leak in the suction line, 72 Degrees failed to make the appropriate repair and did irreversible damage to my system. The technician patched the suction line and put 4.8 pounds of refrigerant (system calls for 4.5 pounds), but based on expert opinions of a two HVAC experts and competition, a proper vacuum was not pulled to remove moisture and other debris from the line. Fast forward a few days from the initial repair - A/C is still not cooling and the house is reaching 85 degrees inside with very high humidity. The technician now claimed the compressor was condemned and is in need of a replacement. This was submitted through the manufacturer warranty. After almost three weeks waiting for the new compressor to arrive, the technician returned to replace the compressor. After installing the new compressor and prior to adding refrigerant back into the system, the technician (same guy who serviced the unit the first time) spent time looking for a power outlet and asked me for a drop cord to pull a vacuum. Less than an hour later, he says there is moisture throughout the entire system and it needs to be replaced. I have spent $4,300 in refrigerant and labor and still have no working A/C system. The service manager joined the senior technician today to also recommend a replacement system for over $12,000. I would be happy to pay for the refrigerant from the initial repair (about $1,000), but I should not be required to pay for labor or the second round of refrigerant that is still not in my system.