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Carolina Farmhouse is a boutique woodworking studio that creates classic, clean-lined farmhouse style furniture. Each piece is handcrafted and finished for a rustic, one-of-a-kind look. Seen on Extreme Makeover: Home Edition.
On 02/21/2013 this company's accreditation in BBB was revoked by BBB's Board of Directors due to unresolved complaint(s), engaging in activities reflecting poorly on the BBB or its members, and failure to eliminate the underlying cause of complaints on file with BBB.
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Carolina Farmhouse's rating include:
- Length of time business has been operating.
- 23 complaints filed against business
- Failure to respond to 10 complaints filed against business.
- 4 complaints filed against business that were not resolved.
- BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||15|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||23|
Type of Entity
Contact InformationPrincipal: Ms. Kelly Utt-Grubb (Partner)Mr. Samuel Utt-Grubb (Partner)
Related BusinessesThe Creative Media People - (Address Withheld), Cary, NC
Number of Employees
Furniture Manufacturers, Furniture Retailers
Products & Services
Carolina Farmhouse offers unique made-to-order furniture pieces built by their team.
Please note that products are typically built to order in ten to sixteen weeks and the completion date range provided at time of purchase is an estimate only.
Hours of Operation
Sales Telephone: Monday through Saturday, 10am to 8pm EST Sunday, Noon to 5pm EST; Customer Service Telephone: Monday through Friday, 10am to 5pm EST; Design Center now open by appointment during move-in
Refund and Exchange Policy
This company works with every customer to set clear expectations of quality, wood character, color, and delivery timing prior to processing an order. All furniture is custom made specific to order. Due to the nature of their made to order model, all sales are considered final upon receipt of payment.
Alternate Business NamesCecil Mack Co., Sam Utt-Grubb Design
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Eastern North Carolina. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Carolina Farmhouse is in this range.
Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
Additional Web Addresses
BBB Complaint Process
Industry Tips for Furniture Manufacturers
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BBB reports on known significant government actions involving business' marketplace conduct.
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