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Consumer Complaints

BBB Accredited Business since 04/19/2012

Flags Over America

Phone: (919) 286-0700Fax: (919) 286-0700

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
04/11/2016Delivery Issues | Read Complaint Details
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Complaint
Product ordered, paid for, not received...over a month.
Flags of America attended a Home and Garden Show in Anderson, SC. At that time, I ordered a flag pole set from FOA. I was told that they didn't bring the flag poles with them because they were too large to carry from show to show. I was also told that the flag pole would be delivered to me within 1-2 weeks. I purchased the flag pole on February 7, 2016 and have not received the pole. I have left two messages with FOA and have not received a response.

Desired Settlement
I want the product I paid for, or a full refund...either within 7 days. Also, FOA should be liable for any additional costs incurred in my purchase of the same/similar product from another vendor.

Business Response
There is no problem here. Customer has his order and is happy with it. There was a delay shipping the product but now it has been received.

Industry Comparison| Chart

Flag Banner Manufacturer, Television - Cable, CATV & Satellite, Satellite Equipment Suppliers, Flag Pole Companies, Awning Canopy Suppliers

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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