BBB Business Review
BBB Accredited Business since 03/11/2010
PuroClean Property Rescuers NC
Find a LocationPhone: (919) 762-3100Fax: (919) 762-3101View Additional Phone Numbers1421 E Broad St Ste 324, Fuquay Varina, NC 27526-1968 Send email to PuroClean Property Rescuers NCwww.ppr-nc.puroclean.com
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BBB Accreditation
A BBB Accredited Business since 03/11/2010
BBB has determined that PuroClean Property Rescuers NC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered PuroClean Property Rescuers NC's rating include:
- Length of time business has been operating.
Factors that raised PuroClean Property Rescuers NC's rating include:
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
| Complaint Type | Total Closed Complaints |
|---|---|
| Billing / Collection Issues | 1 |
| Problems with Product / Service | 1 |
| Advertising / Sales Issues | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 2 |
Read Complaints | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topLicensing
Puroclean's national Web site states that their companies' franchise locations are licensed. Licensing varies from state to state. The State of North Carolina does not require this type of industry to be licensed.
Type of Entity
Limited Liability Company
Contact Information
Primary Contact: Mr. Kevin Oakley (Managing Member)Number of Employees
4
Business Category
Fire Water Damage Restoration Companies, Mold & Mildew Inspection/Removal/Remediation
Products & Services
PuroClean Property Rescuers NC provides fire and water damage restoration. They also offer mold and mildew removal.
Alternate Business Names
NC Property Rescuers, LLCIndustry Tips
Mold Remediation or RepairLocationsX
3 Locations
-
1908 Hillandale Rd
Durham, NC 27705-2652Directions
-
PO Box 2880
Durham, NC 27715-2880(919) 471-5897Directions
-
1421 E Broad St Ste 324
Fuquay Varina, NC 27526-1968(919) 762-3100Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Eastern North Carolina. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*PuroClean Property Rescuers NC is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.