BBB Accredited Business since 05/08/2006
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A BBB Accredited Business since 05/08/2006
BBB has determined that Hendrick Buick GMC Cadillac meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Hendrick Buick GMC Cadillac's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 10 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||4|
|Billing / Collection Issues||1|
|Problems with Product / Service||5|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||10|
Customer Reviews Summary Read customer reviews
3 Customer Reviews Customer Reviews on Hendrick Buick GMC Cadillac
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3 Customer Reviews|
Type of Entity
Contact InformationPrincipal: Mr. Mike Desmond (Executive General Manager)Customer Contact: Mr. Tommy Laakso (General Manager)
Number of Employees
Car Dealerships, Auto Repair - Maintenance, Auto Repair - Tune-Up, Auto Repair Services, Car Diagnosis Shops, Used Car Dealerships
Products & Services
Hendrick Pontiac-Buick-GMC offers new and used vehicle sales and service in addition to parts and accessory sales.
Industry TipsCar Service
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview