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Consumer Complaints

BBB Accredited Business since 06/10/2010

nuMOM Nutrition, LLC

Phone: (866) 537-5008

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
12/13/2013Delivery Issues | Read Complaint Details
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Complaint
Paid for a product that was never received. Now no one is answering my calls or emails.
On Dec. 2, 2013 I purchased one of their products off their website. I received a confirmation email my request was received and my product would ship soon. I never received any other emails so I have called the company numerous times and have left 2 messages and sent 2 emails and have had no response. They did take the money from my account already but I still haven't received the product.

Desired Settlement
I would just like a refund.

Business Response
We had an error in shipping and this order was missed. We contacted the customer and apologized. We shipped their product directly to them with tracking and we refunded their money.

Final Consumer Response
I received a phone call from Numom nutrition. They are refunding my money and sending me a bottle for free. Thanks so much for your help in this matter.

***** *******


Industry Comparison| Chart

Breastfeeding Information and Equipment Suppliers, Vitamin Supplement Suppliers

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.