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First-Citizens Bank & Trust Company

Find a Location

Phone: (919) 716-7000Fax: (919) 716-7518View Additional Phone NumbersPO Box 27131, FCC 22, RaleighNC 27611-7131 Send email to First-Citizens Bank & Trust Companyhttp://www.firstcitizens.com

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BBB Accreditation

First-Citizens Bank & Trust Company is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised First-Citizens Bank & Trust Company's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 11 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

11 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Problems with Product / Service10
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints 11

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on First-Citizens Bank & Trust Company

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 03/01/1997Business started: 01/01/1898
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Federal Deposit Insurance Corp
550 17th St NW
Washington, DC20429-0001
(877) 275-3342
http://www.fdic.gov

BBB records show a license number of 11063 for this company, issued by Federal Deposit Insurance Corp. Their web address is http://www.fdic.gov.

Type of Entity

Corporation

Incorporated: November 1982, NC

Contact Information
Principal: Frank Holding (CEO) Marshella Baker Jane Torgersen
Number of Employees

501

Business Category

Banks

Products & Services

First-Citizens Bank & Trust Company operates 350 plus bank branches. They also offer insurance, issue and process credit cards, and offer brokerage services.

Alternate Business Names
First Citizens Investor Services, First Citizens Bank

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.