This Business is not BBB Accredited
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First-Citizens Bank & Trust Company is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised First-Citizens Bank & Trust Company's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 11 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||10|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Total Closed Complaints||11|
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on First-Citizens Bank & Trust Company
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Federal Deposit Insurance Corp
550 17th St NW
BBB records show a license number of 11063 for this company, issued by Federal Deposit Insurance Corp. Their web address is http://www.fdic.gov.
Type of Entity
Incorporated: November 1982, NC
Contact InformationPrincipal: Frank Holding (CEO) Marshella Baker Jane Torgersen
Number of Employees
Products & Services
First-Citizens Bank & Trust Company operates 350 plus bank branches. They also offer insurance, issue and process credit cards, and offer brokerage services.